Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Melissa Baigent

Christchurch,Parklands

Summary

Dynamic customer service professional with a strong background in delivering exceptional support and fostering positive relationships with diverse clientele. Recognized for efficiency, courtesy, and the ability to connect with individuals from all walks of life, demonstrating a commitment to high standards in every interaction. Currently contributing to the Administration Team at Peter Diver Plumbing & Drainage Ltd/Canterbury Waterblast Limited, showcasing self-motivation and exceptional organizational skills. Seeking new opportunities to leverage expertise in a challenging environment due to current role disestablishment caused by a downturn in workflow.

Overview

34
34
years of professional experience

Work History

Administrator

Peter Diver Plumbing & Drainage Ltd/Canterbury Waterblast Ltd
11.2021 - Current
  • Customer Services - Reception & Phone
  • Simpro & Xero
  • Eftpos payments
  • Job enquiries for Peter Diver Plumbing & Drainage Ltd & Canterbury Waterblast Ltd
  • Scheduling jobs for the Plumbers, Drainlayers & Waterblast Technicians
  • Invoicing out completed jobs for Canterbury Waterblast Ltd
  • Creating quotes for clients of Canterbury Waterblast Ltd
  • Assistant to the Business Development Manager
  • Debtor collection - Canterbury Waterblast Ltd
  • Typing up documentation such as Lateral Reports for the Drainage department
  • Filing
  • Stationery Ordering, Safety products & cleaning chemicals for Canterbury Waterblast Ltd
  • Checking Plumbing & Drainlayer Apprentices Timesheets & approving if correct
  • Mail

Sole Office Administrator

Ascot Canvas Ltd
08.2016 - 11.2021
  • MYOB Essentials Accounts & Payroll
  • Customer Services – via email and phone enquires
  • Processing Payroll
  • Complete & File PAYE with IRD
  • Complete & File GST Returns with IRD
  • Cashier
  • All Data Entry
  • Bill Payments
  • Banking
  • All Filing
  • Entering Creditors for Payment in MYOB
  • Invoicing Clients for a jobs completed in MYOB.
  • Looking after Petty Cash
  • Maintaining Tea Room, Stationery & Cleaning supplies
  • Deliver Customers products to their premises
  • Financial Reconciliations
  • General Cleaning in the Office & Factory
  • Booking Flights

Cleaner

Spotless based at Burwood Hospital
09.2013 - 02.2015
  • All aspects of cleaning to a high hygiene standard
  • Terminal/Isolation Clean
  • Able to perform wide variety of cleaning duties, maintenance procedures and housekeeping services.
  • Executed daily maintenance and cleaning procedures such as, vacuuming/shampooing carpets, dusting furniture, window washing, floor/wall sweeping/mopping/stripping/waxing, restrooms sanitizing/cleaning and trash removal.

Director

R M B Imports
01.2009 - 01.2015
  • Importing documentation [NZ Customs Registered]
  • Tax and GST returns
  • Financial reconciliations
  • Registered Declarant with NZ Customs
  • Invoicing
  • Purchase Orders
  • Data Entry
  • Customer Service

Office Administrator

Fair City Finance/McKellar, McCallum & Co
01.1992 - 01.2006
  • Insurance Clerk
  • Claim Officer for Insurance Management Service (Payment Protection Insurance)
  • Loading loan documentation in Finpower in a timely manner
  • Customer queries and complaints
  • Registration, amendments & cancellation of Securities on the Personal Property Security Register
  • Personal Property Security Register searches
  • Petty Cash
  • Baycorp checks, Land-on-line Property searches
  • Preparation of Caveats and Mortgages
  • Loading and processing Direct Debits
  • Debtors Ledger for McKellar McCallum & Co & South Island Legal Practitioners Employers Union
  • Back up Receptionist/Cashier
  • Stationery Ordering
  • Data Entry
  • Filing and Record Management
  • Wages for Canterbury Sales Yards

Education

National Certificate - Computing Level 3

CPIT
01.2015

Skills

  • Service excellence
  • Efficient data input
  • Strong attention to detail
  • Organized file management
  • Office administration
  • Personable and approachable
  • Data confidentiality
  • Document management
  • Scheduling
  • Time management
  • Mail handling
  • Timesheet processing
  • Supplies ordering

Interests

  • Camping
  • Outdoor Recreation
  • I participate in low-impact exercises to strengthen core muscles
  • Passionate about balancing physical health with mental and emotional wellness
  • Crafting and DIY Projects

Timeline

Administrator

Peter Diver Plumbing & Drainage Ltd/Canterbury Waterblast Ltd
11.2021 - Current

Sole Office Administrator

Ascot Canvas Ltd
08.2016 - 11.2021

Cleaner

Spotless based at Burwood Hospital
09.2013 - 02.2015

Director

R M B Imports
01.2009 - 01.2015

Office Administrator

Fair City Finance/McKellar, McCallum & Co
01.1992 - 01.2006

National Certificate - Computing Level 3

CPIT

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Melissa Baigent