Summary
Overview
Work History
Education
Skills
Accomplishments
Design.
Timeline
Generic

Melissa Belcher

Christchurch,Lincoln

Summary

Driven Merchandising Manager with [Number] years of experience in maximizing product sales and overseeing merchandise trends. Effective in overseeing day-to-day sales and inventory stock levels to determine purchasing needs. Expert in merchandise planning based on prior sales and trends to provide well-rounded selection of products sought by customers.

Overview

20
20
years of professional experience

Work History

Merchandise Manager

Idour Elite Products
11.2004 - Current
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Streamlined the buying process for increased efficiency and profitability with strategic vendor negotiations.
  • Maximized gross margin dollars through optimal assortment planning and cost management.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
  • Drove revenue growth by implementing targeted promotional campaigns aligned with market demands.
  • Collaborated with marketing department to develop cohesive branding strategies across all merchandising efforts.

Retail Store Manager

Idour Elite
10.2003 - Current
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
  • Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
  • Conducted market research stay abreast industry trends competitor strategies adapting store's offerings accordingly maintain a competitive edge.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Submitted orders for new inventory.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.

Education

High School Diploma -

Avonside Girls' High School
Christchurch, NZ
11.1996

Skills

  • Stockroom Organization
  • Inventory Control
  • Promotional Planning
  • Retail Display Setup
  • Marketing Oversight
  • Merchandise Presentation
  • Home staging
  • Staging Stands for retail shows
  • Store Layout plans
  • Maintaining Stock Levels
  • Seasonal Planning
  • Product Pricing
  • Stock Replenishment
  • Merchandise Allocation
  • Visual Merchandising
  • Budget Management
  • Store Layout Optimization
  • Relationship Building
  • Pricing Updates
  • Customer Service
  • Staff Training
  • Buying

Accomplishments

  • Collaborated with team of 6 in the development for nation wide development of Store merchandising. Store layouts.
  • Worked with a team of 7 for rebranding purposes store set up and layout. Brand development
  • Archived diploma form the institute for design. One year partime course.
  • Relocated store. Including new store Set up, Layout and displays.

Design.

I am a passionate motivated person. With n eye for detail, Having been in the retail industry for 20 years I pride my self on outstanding customer service building relations ships with staff customers and vendors. Within the company i have work for i have had many roles and duties that have ensured growth. 

Timeline

Merchandise Manager

Idour Elite Products
11.2004 - Current

Retail Store Manager

Idour Elite
10.2003 - Current

High School Diploma -

Avonside Girls' High School

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Melissa Belcher