Summary
Overview
Work History
Skills
Timeline
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Melissa Chalmers

Christchurch,CAN

Summary

Dynamic Dispatch Supervisor at DB Schenker Logistics with a proven track record in employee training and transportation coordination. Enhanced team productivity through effective mentoring and streamlined operations, resulting in improved service delivery. Known for strong problem-solving abilities and fostering positive communication, ensuring high standards of customer satisfaction and team morale.

Overview

25
25
years of professional experience

Work History

Dispatch Supervisor

DB Schenker Logistics
09.2016 - 08.2024
  • Supervised team of 15 employees and provided training focused on maximizing overall performance.
  • Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Enhanced team productivity by providing ongoing training and support to dispatch staff.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Housekeeping Room Attendant

Christchurch Accommodation
01.2014 - 01.2016
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Office Cleaner

BJ Cleaning Service
04.2006 - 02.2010
  • Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
  • Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
  • Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
  • Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
  • Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Contributed to a healthy work environment by sanitizing frequently touched surfaces like doorknobs, light switches, and countertops.

Housekeeping Supervisor

Stonehurst Accommodation
03.2001 - 01.2006
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
  • Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
  • Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.

Shop Assistant

North Avon Fish and Chips
02.2000 - 03.2001
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.

Skills

  • Transportation coordination
  • Employee training
  • Attendance documentation
  • Tracking of man hours
  • Mentoring and training
  • Positive communication skills
  • Schedule checking and oversight
  • Customer service
  • Customer relations
  • Decision-making
  • Problem-solving
  • Time management
  • Team collaboration
  • Active listening

Timeline

Dispatch Supervisor

DB Schenker Logistics
09.2016 - 08.2024

Housekeeping Room Attendant

Christchurch Accommodation
01.2014 - 01.2016

Office Cleaner

BJ Cleaning Service
04.2006 - 02.2010

Housekeeping Supervisor

Stonehurst Accommodation
03.2001 - 01.2006

Shop Assistant

North Avon Fish and Chips
02.2000 - 03.2001

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Melissa Chalmers