Melissa De Mey
Tauranga,BOP
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Shiseido Counter Manager
Life Pharmacy Bayfair
06.2023 - Current
- Maintained strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Ensure customer growth of counter with increased percentage growth of customers and product.
- Up to date training on all levels
- Maintain input of figures and customer/ counter orders
- Ranked among top sales performers, averaging over $18000 sales monthly.
Manager
Pluto Soup Juice And Salad Bar
02.2020 - 01.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Ordering of products for front and back of shop
- Having first contact with all distribution companies and also potential catering clients
- Training of all staff on products and learning recipes and product knowledge
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
CIDESCO International Qualification - Massage Therapy / Micro Derma And Peel Qualified
Lost Spring Whitianga
Whitianga, NZ08.2009
CIDESCO - Beauty Therapy
Elite Beauty Therapy
Hamilton, NZ02.2008
Skills
- Performance Tracking and Evaluation
- Schedule oversight
- Brand Promotion
- Team Leadership
- Excellent customer skills
- Exceptional management and team handling
- Computer literate
- Proven skills in clientele expansion
- Great customer service
- Willingness to learn and grow
- Can do attitude
- Cosmetics selection assistance
- Cross-selling proficiency
- Sanitation maintenance
- Schedule Management
- Customer Service
- Staff Management
- Business Administration
Accomplishments
- Collaborated with team of 20 in the development of Shiseido National Gift.
- Achieved targets by completing customer call outs with accuracy and efficiency.
- Supervised team of 20 staff members.
- Achieved targets by introducing excellent customer bonds.
Fashion ,Beauty , And my child : )
Hi My name is Mel de Mey as you can see i love everything fashion and beauty related , i also have a ten year old boy whom i adore. I have alot of previous experience in retail from working at Overland footwear (Merchant) to running Amazon in Auckland , i have also dabbled a bit in the hospitality side of things . But everything in my life has been customer based and hands on . I took a seven year break yes that's right seven years to enjoy my little person and now he is the best version he can be . So ever since then I have been working my way up !!!!
Timeline
Shiseido Counter Manager
Life Pharmacy Bayfair
06.2023 - Current
Manager
Pluto Soup Juice And Salad Bar
02.2020 - 01.2022
CIDESCO International Qualification - Massage Therapy / Micro Derma And Peel Qualified
Lost Spring Whitianga
CIDESCO - Beauty Therapy
Elite Beauty Therapy
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