Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Melissa Gibbs

Melissa Gibbs

Pukekohe,New Zealand

Summary

With 19 years of experience in the transport and logistics industry, I’ve progressed through key leadership roles at Coda — from Scheduling Supervisor and Optimisation Specialist to my current position as Transport Operations Manager. I lead a diverse team of 30+ direct reports, support 10 indirect team members and manage the performance of five contract transport providers. This journey has deepened my operational expertise while strengthening my technical, strategic and people leadership capabilities. I am committed to leading strong, values-led teams by driving a culture that blends high performance with trust, empathy, and a shared sense of purpose. My approach centres on motivating others and creating an environment where people feel empowered to succeed. While I bring robust operational knowledge, my greatest strengths lie in team leadership, communication, and people development — creating a workplace where performance and wellbeing go hand in hand as well as developing an engaged workforce. One of my key achievements has been successfully mentoring team members into leadership roles — reflecting my commitment to coaching and internal talent growth.

Overview

19
19
years of professional experience

Work History

Transport Operations Manager

Coda
12.2023 - Current
  • I lead a team of 30+ direct reports and support 10 indirect team members across scheduling, dispatch and operational functions in a high-volume container transport environment.
  • Oversee daily operations and resource planning across multiple sites, ensuring efficient service delivery and compliance with safety, Chain of Responsibility, and regulatory requirements.
  • Manage the performance of five contract transport providers, driving productivity, service quality, and commercial outcomes through clear KPIs and collaborative engagement.
  • Champion a people-first leadership approach, resulting in improved team engagement and staff development — including mentoring team members into leadership roles and supporting six drivers to graduate communication courses.
  • Heavily involved in managing customer relationships, ensuring high service levels, resolving escalations, and aligning transport solutions with client expectations.
  • Drive continuous improvement through data-led decision-making, optimisation of fleet and scheduling processes, and proactive issue resolution.
  • Day to day manager for RCS license (Regulated control Scheme, license to operate).
  • Collaborate cross-functionally with senior leaders and customers to align transport solutions with business goals, balancing cost, service, and operational risk.
  • Support change initiatives, including system enhancements and process improvements, contributing to a more resilient and agile operating model.
  • Recruit and onboard new team members, ensuring role clarity and smooth integration into operations.
  • Identify skill gaps and implement individual development plans.

Optimisation Specialist

Coda
04.2023 - 12.2023
  • Support and lead key initiatives and analysis within the Optimisation function specifically focusing on 3PL operations and transport.
  • Led the development and management of an extensive integration project for the Fonterra business, overseeing the transfer of container volumes and operational processes to ensure a smooth transition for both the customer and the operation.
  • Recording, executing and refining operational processes.
  • Analysing and enhancing operational efficiencies.
  • People change management.
  • Data analysis.

Scheduler Supervisor

Coda
07.2021 - 04.2023
  • 8 + direct reports within the Scheduling and Customer Service Team
  • Effectively allocating work and daily supervision of the transport scheduling and data entry teams.
  • Providing professional customer service to both internal and external customers with a continuous improvement strategy.
  • Leading daily toolbox meetings to ensure a clear line of communication between dispatch, schedulers and management.
  • Attending daily operations meetings, supplying relevant statistics pertaining to delivery volume, storage yard utilisation and daily staff placements.
  • Key account meetings.
  • Planning Scheduler working rosters and maintaining leave balances.
  • Reefer gantry management.
  • Subject Matter Expert for the transition of the company to a new transport management system
  • Forge and maintain strong business relationships with freight forwarders and extended client base.
  • Training of new team members.

Scheduler

Coda Transport
05.2017 - 06.2021

Sea Export Coordinator

Kuehne and Nagel
03.2016 - 04.2017

Customer Service Representative

LW Bonney and Sons
02.2009 - 03.2016

Customer Service Representative

Tom Ryan Cartage
05.2006 - 02.2009

Education

Aspire 2 Leadership -

01.2024

Leadership Development and Resilience Course - undefined

01.2019

Dangerous Goods Course - undefined

01.2019

Refresher Office Systems Course - Excel/Word

01.2016

Certified Yoga Teacher - undefined

01.2015

Level 2 Business and Administration Qualification - undefined

01.2006

Skills

  • Leadership & Team Engagement
  • Transport Operations Management
  • People Development & Culture
  • People & Performance Management
  • Health, Safety & Wellbeing
  • Operational Project Management
  • Operational Planning & Execution
  • Change Management
  • Performance & KPI Management
  • Customer and Stakeholder Relationships
  • Regulatory & Compliance Management

Accomplishments

  • Served as Subject Matter Expert (SME) for the successful implementation of a new Transport Management System (TMS), leading 18 months of execution and post-launch support to ensure seamless adoption.
  • Mentored and developed team members into leadership roles.
  • Successfully onboarded complex, high-profile customers including Maersk, Cotton On, Phoenix, Foodstuffs and Kmart—driving business growth and elevating customer satisfaction.
  • Implemented enhanced safety and compliance processes within operations, contributing to 11 months of no harm incidents, strengthening regulatory adherence and workplace safety culture.
  • Awarded the Fruehauf Outstanding Contribution to Innovation Award – Transport, Coda.
  • Awarded the NZ workplace Health and Safety Leadership Award – Transport, Coda.

Timeline

Transport Operations Manager

Coda
12.2023 - Current

Optimisation Specialist

Coda
04.2023 - 12.2023

Scheduler Supervisor

Coda
07.2021 - 04.2023

Scheduler

Coda Transport
05.2017 - 06.2021

Sea Export Coordinator

Kuehne and Nagel
03.2016 - 04.2017

Customer Service Representative

LW Bonney and Sons
02.2009 - 03.2016

Customer Service Representative

Tom Ryan Cartage
05.2006 - 02.2009

Leadership Development and Resilience Course - undefined

Dangerous Goods Course - undefined

Refresher Office Systems Course - Excel/Word

Certified Yoga Teacher - undefined

Level 2 Business and Administration Qualification - undefined

Aspire 2 Leadership -

Melissa Gibbs