Melissa Haiaga
Onehunga,AUK
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
HCA
Hayman Park Rest Home/Hospital Dementia Unit
04.2014 - 05.2014
- 2 Months Work experience
- Personal Care
- Feeding
- Transferring Patients using the hoist and slide sheets
- Oral Care
- Bed Making
HCA
Auckland Theatres
08.2014 - 09.2014
- 3 Weeks Work Experience
- Collecting patients from the wards
- General Cleaning
- Stocking equipment
- Assisting Patients
- Assisting the nurses
Healthcare Assistant Gastroenterology Ward
Counties Manukau District Health Board
10.2014 - 02.2016
- Assisted patient with activities of daily living, including meals, bathing and grooming
- Responded to call bells and completed frequent rounds to meet patient needs.
- Restocking of the ward, in the storeroom and treatment room.
- Recording of vital signs, weight and feedback to RN
- Assisted RN with bereavement patients
Healthcare Assistant Physiotherapist Assistant
Counties Manukau District Health Board
04.2016 - 06.2018
- Administered simple range motion exercises
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
- Called upon physicians to give updates and feedback on patient progress
- Helped patients with removing or applying assistive braces, splints or slings
- Maintained therapy spaces and wlequipment in top condition? Including cleaning, sanitising and inspecting for damages
- Working along side Physiotherapist with a double session
Healthcare Assistant Surgical Ward
Counties Manukau District Health Board
03.2019 - 04.2022
- Assisted nursing staff with patient care, ensuring comfort and safety during daily activities.
- Monitored vital signs and reported changes to medical personnel for timely interventions.
- Supported patients with mobility needs, enhancing independence through tailored assistance techniques.
- Maintained cleanliness and organization of patient areas, adhering to health and safety regulations.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
Community Assistant
Totara Hospice
10.2022 - 03.2023
- Ordering equipment through websites
- Collection of equipment
- Home visits to patients to setup equipment or an collection of equipments
- Home visits to patients to deliver daily essentials
- One on one patient care/Physiotherapy exercises in patients own home
- Advocating
- Home visits with RN
- Home support with documentations, mobility parking, bank, appointments, winz etc
- Healthcare assistant in the Totara Hospice Unit
- Assist all rounder, setups of events or volunteering
Community Support Worker
Dovida
04.2023 - 07.2025
- Facilitated access to community resources for individuals with diverse needs.
- Developed and implemented personalized support plans to enhance client well-being.
- Coordinated multidisciplinary team meetings to ensure holistic care approaches.
- Monitored client progress, adjusting strategies based on feedback and results.
- Advocated for clients' rights, ensuring compliance with relevant regulations and policies.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
- Facilitated access to community resources for clients, improving their quality of life and independence.
Residential Support Worker
Karetu House
09.2025 - Current
- Provided daily support to residents, ensuring safety and comfort in living environment.
- Assisted in developing individualized care plans tailored to each resident's needs.
- Facilitated recreational activities promoting social interactions among residents.
- Collaborated with healthcare professionals to monitor and report on resident well-being.
- Mediated conflicts between residents, fostering a harmonious community atmosphere.
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
- Maintained accurate documentation of resident progress, incidents, and communication with family members or guardians.
- Helped build important life skills such as cooking and cleaning.
- Provided transportation assistance for residents attending appointments or community outings as needed.
- Participated in regular team meetings to discuss resident progress updates as well as brainstorm solutions for any challenges encountered during service delivery.
- Developed strong rapport with residents by actively listening to their needs and offering empathy during difficult times.
- Managed challenging behaviors effectively through de-escalation techniques and crisis intervention strategies.
- Supervised residents within facility and on community outings.
- Assisted residents with basic activities of daily living.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Education
Certificate For Health Support Assistants
Manukau Institute of Technology
Auckland12.2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Organizational skills
References
Name: Viliami Latu
Position: Senior HCA
Email: viliamitlaty@gmail.com
Phone: 0225407726
Company: Karetu House
Name: Fatima
Position: Registered Nurse
Phone: 0272775623
Company: Karetu House
Timeline
Residential Support Worker
Karetu House
09.2025 - Current
Community Support Worker
Dovida
04.2023 - 07.2025
Community Assistant
Totara Hospice
10.2022 - 03.2023
Healthcare Assistant Surgical Ward
Counties Manukau District Health Board
03.2019 - 04.2022
Healthcare Assistant Physiotherapist Assistant
Counties Manukau District Health Board
04.2016 - 06.2018
Healthcare Assistant Gastroenterology Ward
Counties Manukau District Health Board
10.2014 - 02.2016
HCA
Auckland Theatres
08.2014 - 09.2014
HCA
Hayman Park Rest Home/Hospital Dementia Unit
04.2014 - 05.2014
Certificate For Health Support Assistants
Manukau Institute of Technology