Melissa Hill
Glenfield
Summary
Background in case work and relationship management. Experienced working effectively with diverse range of people. Possesses excellent interpersonal and communication skills. Integrity is a key personal value. Adept at fostering collaboration. Adaptable and highly motivated to serve the church and respond meaningfully to needs in our community.
Overview
2018
2018
years of professional experience
Work History
Senior Life & Disability Underwriter
AIA
2018 - 2023
- Evaluated complex Life and Disability insurance applications to determine risk exposure.
- Collaborated with agents to resolve complex underwriting issues, tailoring underwriting solutions for diverse client needs.
- Developed training materials. Guided, mentored and coached underwriters in both technical and professional skills, instilling best practice and company values.
- Developed strong relationships with brokers, facilitating open communication channels and improving overall business collaboration.
Senior Underwriter/ Technical Underwriter
Sovereign
01.2010 - 01.2018
- Assess complex Life and Disability insurance applications to determine risk exposure and appropriate terms that mitigate risk while meeting client expectation
- Collaborate with Brokers to develop tailored solutions .
- Mentored developing underwriters, fostering professional growth and enhancing team performance.
Senior Case Manager / Claims Specialist
Sovereign
2000 - 2010
- Ongoing assessment and management of portfolio of disability claims; Implement best practice rehabilitation plans supporting claimants to return to work after serious incapacity.
Placement Coordinator
WorkBridge
1998 - 2000
- Specialist employment service for people with disability; Brokering employment opportunities and facilitating ongoing support in the workplace.
- Developed relationships with local employers .
- Coordinated workshops and training to enhance candidate readiness.
Education
Bachelor of Theology (Applied) -
Carey Baptist College
Auckland01-2028
Master of Social Work (Applied) - Honours (1st Class)
Massey University
Auckland01-2001
Bachelor of Arts - Pychology & Education
Victoria University
Wellington01-1993
A Bursary -
Chilton St James School
Wellington01-1989
Skills
- Risk mitigation strategies
- Strategic leadership
- Relationship management
- Effective communicator
- Collaborative problem solving
- Proficient in conflict mediation
- Intercultural communication
Accomplishments
- Consistently achieved or exceeded targets
- Awarded Employee of the Month, received various accolades and commendations
- Seconded to project work, Duty Management and for coaching/ training of other employees
Personal Attributes
- Extracts from references:
- “Melissa is a highly capable leader...”
- “Melissa’s particular strengths... passion and a will to improve the services for our client groups.”
- “Melissa has always impressed me with her energy and enthusiasm... strong leadership skills and team capability.”
- “... Melissa is a person of excellent integrity, reliable, helpful and resourceful.”
Timeline
Senior Underwriter/ Technical Underwriter
Sovereign
01.2010 - 01.2018
Senior Life & Disability Underwriter
AIA
2018 - 2023
Senior Case Manager / Claims Specialist
Sovereign
2000 - 2010
Placement Coordinator
WorkBridge
1998 - 2000
Bachelor of Theology (Applied) -
Carey Baptist College
Master of Social Work (Applied) - Honours (1st Class)
Massey University
Bachelor of Arts - Pychology & Education
Victoria University
A Bursary -
Chilton St James School