Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Kahotea

Whangarei ,NTL

Overview

13
13
years of professional experience

Work History

Duty Manager

Event Cinemas
03.2012 - 08.2021
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.

Cleaner

Spotless Facitlies Services NZ
03.2008 - 03.2010
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.

Education

Diploma - Psychology

Open Polytechnic of New Zealand
Whangarei
07.2024

NCEA - NCEA Level 1

Te Aho O Te Kura Pounamu
Whangarei
02.2010

Skills

  • Punctual
  • Team Work and Professionalism
  • Friendly and Positive
  • Hard working and Reliable

References

References available upon request.

Timeline

Duty Manager

Event Cinemas
03.2012 - 08.2021

Cleaner

Spotless Facitlies Services NZ
03.2008 - 03.2010

Diploma - Psychology

Open Polytechnic of New Zealand

NCEA - NCEA Level 1

Te Aho O Te Kura Pounamu

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Melissa Kahotea