Melissa Kahotea
Whangarei ,NTL
Overview
13
13
years of professional experience
Work History
Duty Manager
Event Cinemas
03.2012 - 08.2021
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained new team members on procedures, customer service, and sales techniques.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Cleaner
Spotless Facitlies Services NZ
03.2008 - 03.2010
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
Education
Diploma - Psychology
Open Polytechnic of New Zealand
Whangarei07.2024
NCEA - NCEA Level 1
Te Aho O Te Kura Pounamu
Whangarei02.2010
Skills
- Punctual
- Team Work and Professionalism
- Friendly and Positive
- Hard working and Reliable
References
References available upon request.
Timeline
Duty Manager
Event Cinemas
03.2012 - 08.2021
Cleaner
Spotless Facitlies Services NZ
03.2008 - 03.2010
Diploma - Psychology
Open Polytechnic of New Zealand
NCEA - NCEA Level 1
Te Aho O Te Kura Pounamu