Melissa Lay
Wellington,Lower Hutt
Summary
Dynamic and dependable professional with extensive experience in hospitality management at Eddys Bar and Cafe. Proven track record in training and developing staff, enhancing customer relations, and ensuring compliance with health regulations. Skilled in team management and inventory oversight, consistently achieving operational excellence and guest satisfaction.
Overview
18
18
years of professional experience
Work History
Kitchen Assistant
HVDHB
Lower hutt, Wellington
02.2022 - 02.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Duty Manager
Eddys bar and cafe
Wainuiomata, Lower hutt
05.2011 - 02.2019
- Trained new team members on service protocols.
- Managed daily bar operations and staff schedules efficiently.
- Trained and mentored bartenders on drink preparation and customer service.
- Ensured compliance with health and safety regulations consistently.
- Oversaw inventory management and ordered supplies as needed.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures.machine operations.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Oversaw food preparation, production and presentation according to quality standards.
Duty Manager
Pallister hotel
Wainuiomata, Lower hutt
02.2006 - 05.2011
- Supervised daily hotel operations and ensured compliance with quality standards.
- Managed front desk staff and coordinated guest check-in and check-out processes.
- Trained new team members on service protocols and hotel policies.
Skills
- Written communication
- Training & Development
- Team management
- Self-directed
- Teamwork and collaboration
- Customer relations
- Dependable and responsible
Affiliations
- Fishing
- Gardening
Timeline
Kitchen Assistant
HVDHB
02.2022 - 02.2024
Duty Manager
Eddys bar and cafe
05.2011 - 02.2019
Duty Manager
Pallister hotel
02.2006 - 05.2011