Maria Mettam
Wairoa
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Business Owner
The Kiwi Mancave Ltd
09.2010 - 01.2024
- Developed strong relationships with vendors, negotiating favorable terms for product purchases and deliveries.
- Organized successful in-store events to drive foot traffic and boost sales during key periods throughout the year.
- Launched an e-commerce platform to reach new customers and increase overall revenue.
- Maintained a visually appealing store layout that encouraged browsing and increased the average transaction value.
- Increased customer satisfaction by implementing innovative sales strategies and providing exceptional service.
- Analyzed sales data to identify trends, adjust inventory levels, and plan future merchandising efforts accordingly.
Medical Receptionist/Typist
The Doctors, Napier
06.2015 - 10.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Practice Manager
Westend Medical Centre
04.2008 - 01.2011
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Managed human resources functions including recruitment, hiring, payroll administration, and employee relations.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies leading to Practice Accreditation.
- Assisted with regulatory issues such as compliance.
- Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
Education
Typing/Reception
Wairakei Polytech
RotoruaPractice Management
Auckland University
Skills
- Patient scheduling
- Appointment management
- Information documentation
- Schedule coordination
- Payment collection
- Office administration
- Patient relations
- Medical billing
- Call handling
- Telephone etiquette
- Front desk operations
- Appointment scheduling
- Medical records management
- Medical transcription
Accomplishments
- Achieved Cornerstone Practice Accreditation by leading the team through the process in order to achieve and maintain.
- Assisted in the setting up and developing of new practices within the Bay Of Plenty.
Certification
First Aid
Treat of Waitangi
Ongoing professional development achieving Practice Management Certificates and customer service certificates.
Timeline
Medical Receptionist/Typist
The Doctors, Napier
06.2015 - 10.2019
Retail Business Owner
The Kiwi Mancave Ltd
09.2010 - 01.2024
Practice Manager
Westend Medical Centre
04.2008 - 01.2011
Typing/Reception
Wairakei Polytech
Practice Management
Auckland University
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