Melissa Poole

Received a title update to reflect the higher level of work I've taken on over the last 18 months, in addition to continuing my responsibilities as Procurement Administrator and Admin Support.

• Identifying issues, analyzing information and providing solutions to problems, and feedback on learning outcomes to colleagues.
• Problem solving with customers, vendors and internal staff, as the first escalation point for problem orders.
• Writing internal Knowledgebase documents for purchasing processes and specific brand processes.
• Teaching and mentoring new staff and colleagues.
• Providing an overview of the Operations team function to new hires within other areas of the business as part of their induction.
• Developing and implementing strategies to increase efficiency in order processing.
• First line technical support for select brands, escalating where my knowledge is exceeded.

• Daily monitoring and buying of open purchasing orders.
• Maintaining email and phone communication with customers and suppliers to confirm and track orders and verify price revisions on purchase orders.
• Maintaining documentation and records of all purchasing activities.
• Maintaining and updating database of vendor details and ordering processes.
• Monthly Accounts Payable reconciliation and payment batch creation.
• Sourcing products based on customer requirements and providing quotes.
• Creating and automating reports using MS Access and SSMS (Microsoft SQL Server).

• Complete accurate order entry and data verification.
• Process cash payments and credit and debit card transactions.
• Communicate with customers to answer questions and perform account maintenance.
• Document shipping information for orders and track packages when necessary.
• Communicate with customers to address order inquiries, changes and cancellations.

• Interacted with customers by phone, email, or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated communications, financial processing, recordkeeping, and other administrative functions.
• Submitted weekly timesheets for workshop staff to ensure accurate job cost tracking.
• Completed paperwork for vehicle registration in New Zealand.
• Organized and completed paperwork for vehicle import to New Zealand and Australia, and export to Australia.
• Invoice processing and job costing on build completion.
• Fleet management of road user charges, registration and diesel consumption.

Fixed term, entry level role.

• Sorted documents and maintained organized filing process.
• Communicated with customers by phone and email to verify information and resolve delivery problems.