Melissa Pronk

Management of short-term accommodation including setting up listings and managing all guest communication and bookings, maintaining and purchasing consumables, cleaning schedules and payments, linen orders, and organising maintenance as needed.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

Design and facilitate a programme of community classes, talks, and films based on sustainable living each season.

• Source teachers and manage teacher registrations.
• Source and manage venues as needed.
• Design, print, and distribution of the programme.
• Manage film licenses, venue hire, and film screenings.
• Social media content creation and marketing.
• Database management.
• Online ticketing platform management.
• Feedback reports for trustees and teachers.

Currently using the following software:

Mailchimp, Squarespace, Humanitix, Google Office, Microsoft Office, Canva, Social Media Marketing (Facebook, Instagram, Pinterest), Google Docs, Creative Cloud.

Clients: Dunedin City Council, Waitaki Community Gardens.

Production and event management for a multi-media events company designing and installing bespoke experiential event environments for large art exhibitions, conferences, product launches, elections rallies, and public art events. Events from 60 to 600 people in Auckland, Rotorua, Whanganui, Palmerston North, and Queenstown.

• Research event locations, caterers, artists, MCs, and live music as required by the client and Producer.
• Research and source event props, prob builders, and AV crew.
• Book travel arrangements for crew and clients.
• Attend venue H&S meetings and submit reports.
• Produce an event production schedule for the client and Producer to include H&S reports, pack in/out schedules, client and crew travel details, venue information, entertainer schedules, props and materials list, catering details and menus, contractor contacts, and Producer notes.
• Onsite event production including receiving backstage deliveries, setting up green rooms, distributing per diems and donations to performers and crew, and stage management as required.

Clients & Projects include: Auckland Airport, Tourism New Zealand, Auckland Council Public Arts, Gen-i, Beca, NZ Labour Party.

Software: Microsoft Office Suite (Power-point, Excel, Word).

Print management and administration for a graphic design agency specialising in food and drink packaging design.

• Attend design briefings with the Creative Director and Client.
• Coordinate designer schedules and time sheets using Spark software.
• Produce comparative quotes for clients, research of material samples, and management of file delivery and printed materials to meet client deadlines.
• Administrative tasks including filing, ordering consumables, checking off deliveries, monthly invoicing.

Software: Spark, MYOB, Microsoft Office Suite.

Clients: Daily Organics, 42 Below, Matua, Scapegrace, Bennetto.