Summary
Overview
Work History
Referee
Timeline
Generic

Melissa Richardson

Horowhenua / Manawatu ,Levin

Summary

Growing farming in the Horowhenua and working with respected names like Moxham's and Lewis Farms, I developed a deep appreciation for New Zealand’s primary industries and the values of hard work, resilience, and trust.

For the past 10 years, I’ve worked at Contact Energy primarily within the Sales division. My journey has included roles such as CSR Onboarding Lead, Development Coach, Sales Team Leader, and currently Team Leader of the Energy Wellbeing Team. These positions have given me a deep understanding of both residential and commercial sales, team development, customer relationship management, and the importance of a positive team culture and collaboration. My leadership has been shaped by a consultative, people-first approach, consistently delivering strong results, and building lasting professional relationships.

I pride myself on my ability to connect with people from all walks of life. I’m a natural communicator and influencer, known for my positive, solution-oriented mindset. Whether mentoring new staff, leading teams, or working directly with customers, I bring energy, integrity, and a strong drive to achieve.

The Territory Sales Manager role at Bell-Booth feels like a natural fit. My agricultural background, combined with my commercial sales expertise, and leadership experience, positions me to contribute meaningfully to your mission. I’m excited by the opportunity to work more closely with New Zealand’s farmers, offering real solutions that make a difference on-farm, and representing innovative, trusted products.

Overview

5
5
years of professional experience

Work History

Development Coach

Contact
, Levin
04.2020 - Current
  • Oversaw employee training, coaching, and performance evaluations to enhance workforce effectiveness.
  • Developed targeted training programs to maintain and elevate job skills.
  • Created engaging learning content in collaboration with knowledge and learning team.
  • Utilised role-playing, lectures, and simulations to present diverse instructional formats.
  • Participated in workshops, conferences, and online classes to strengthen coaching expertise.
  • Employed Team Leader Engage coaching framework to drive employee development.
  • Delivered constructive feedback through call calibrations and side-by-side coaching.

Sales & Wellbeing Team Leader

Contact
04.2020 - Current
  • Prioritised customer needs to provide tailored solution recommendations.
  • Cultivated relationships with key customers, securing long-term business partnerships.
  • Developed individual performance plans for sales representatives to drive measurable results.
  • Coached team members to enhance skills and improve overall performance.
  • Implemented strategic methods to boost team efficiency and productivity.
  • Executed performance tracking tasks to identify improvement areas.
  • Held weekly staff meetings to review project updates and generate solutions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Referee

  • Anna Pitomaki - Call Centre Sales Manager - 0210551728

Timeline

Development Coach

Contact
04.2020 - Current

Sales & Wellbeing Team Leader

Contact
04.2020 - Current
Melissa Richardson