Melissa Rollo
Tauranga
Summary
Proven Office Administrator at Savour Ltd, adept in time management and office administration, significantly increased customer satisfaction. Leveraged administrative support skills to streamline operations, demonstrating exceptional multitasking abilities and a commitment to efficiency. Excelled in a team-oriented environment, fostering collaboration and enhancing workplace productivity.
Overview
5
5
years of professional experience
Work History
Office Administrator
Savour Ltd
06.2020 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
Coffee Specialist
Concentrix
09.2018 - 03.2020
- Maintained knowledge of industry trends and innovations, sharing insights with colleagues to improve overall service quality.
- Optimized brewing techniques for various coffee beans, ensuring optimal flavor extraction and customer satisfaction.
- Promoted environmental sustainability by implementing waste reduction initiatives within the store operations practices.
- Assisted in maintaining a clean and organized workspace, contributing to efficient operations.
- Enhanced customer experience by providing personalized coffee recommendations based on individual preferences and needs.
- Strengthened teamwork among staff members by facilitating open communication channels and fostering a supportive work environment.
- Collaborated with team members to ensure smooth workflow during peak hours, resulting in shorter wait times for customers.
- Streamlined operational processes by identifying inefficiencies within current systems, leading to more effective task completion.
- Educated customers on various brewing methods and equipment, helping them make informed decisions on their purchases.
- Demonstrated versatility by adapting quickly to changing menus or promotions while maintaining high-quality service standards.
- Developed strong relationships with regular patrons, fostering a loyal customer base.
- Handled customer complaints professionally and efficiently, resolving concerns promptly to preserve positive brand reputation.
- Trained new employees, sharing knowledge and expertise of coffees and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Kitchen Hand
The Waratah Retirement Home and Hospital
06.2017 - 09.2018
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Plated and presented food following chef requirements.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Transported food items from storage areas to kitchen for prepping.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
Caregiver
Evergreen Resthome
08.2016 - 06.2017
- Assisted with dressing guidance, grooming, cooked meals and administered prescribed medications.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Security Officer
Red Badge Group
02.2016 - 08.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Education
Certificate - Te Reo Māori Level 3
Open Polytechnic
Online 01.2024
Certificate - Travel And Tourism Level 3&4
BEST Pacific Institute of Education
Auckland, AUK10.2012
NCEA Level 1,2 & 3 -
Otumoetai College
Tauranga, BOP10.2010
Skills
- Time management
- Office administration
- Administrative support
- Database entry
Additional Information
I am a proud mother of two incredible children. I am continuously building my knowledge in all aspects of life to ensure I am the best mother because they deserve nothing less.
Timeline
Office Administrator
Savour Ltd
06.2020 - 02.2021
Coffee Specialist
Concentrix
09.2018 - 03.2020
Kitchen Hand
The Waratah Retirement Home and Hospital
06.2017 - 09.2018
Caregiver
Evergreen Resthome
08.2016 - 06.2017
Security Officer
Red Badge Group
02.2016 - 08.2016
Certificate - Te Reo Māori Level 3
Open Polytechnic
Certificate - Travel And Tourism Level 3&4
BEST Pacific Institute of Education
NCEA Level 1,2 & 3 -
Otumoetai College
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