Melissa Salmons
Christchurch,CAN
Summary
Healthcare professional with extensive experience at Health New Zealand, specializing in patient records management and administrative support. Demonstrated success in enhancing operational efficiency through strong organizational skills and effective communication. Proficient in data entry and conflict resolution, fostering a compassionate patient experience and a well-coordinated ward environment.
Overview
7
7
years of professional experience
Work History
Ward Clerk
Health New Zealand
08.2020 - Current
- Assisted in managing patient records and scheduling appointments efficiently.
- Supported medical staff by coordinating communication between departments and patients.
- Monitored supplies inventory and initiated orders to maintain operational efficiency.
- Facilitated patient admissions and discharges, ensuring a smooth transition process.
- Maintained confidentiality of sensitive information in compliance with healthcare regulations.
- Utilized electronic health record systems to document patient interactions accurately.
- Learned hospital protocols and procedures to enhance workflow understanding and support team efforts.
- Adapted to fast-paced environment, prioritizing tasks effectively to meet patient needs promptly.
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Supported office staff and operational requirements with administrative tasks.
- Filled out records, staffing sheets, and patient documents.
- Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
- Elevated overall effectiveness of the ward by consistently monitoring and updating patient boards, ensuring all pertinent information was visible to staff members.
- Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
- Boosted patient safety through vigilant monitoring of visitor access to the ward area according to hospital guidelines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Monitored inventory levels and advised management of need for replenishment.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Hospital Aide
Health New Zealand
10.2018 - 08.2020
- Assisted nursing staff with daily patient care activities and comfort measures.
- Maintained cleanliness and organization of patient rooms and common areas.
- Learned safety protocols and infection control measures to ensure patient well-being.
- Supported patients with mobility assistance and basic hygiene tasks.
- Observed and reported changes in patient conditions to healthcare team members.
- Participated in training sessions to develop skills in patient support techniques.
- Engaged with patients compassionately, enhancing their overall hospital experience.
- Actively participated in continuous education programs related to hospital aide duties to stay current on best practices within the healthcare industry.
- Contributed to infection control measures by following strict hand hygiene and personal protective equipment protocols.
- Improved patient comfort by providing attentive and compassionate care during hospital stays.
- Provided emotional support to patients experiencing anxiety or distress due to illness or hospitalization procedures.
- Managed inventory levels of medical supplies efficiently while minimizing wastage and adhering to budgetary constraints set forth by the Hospital Administration Department.
- Assisted nurses with daily tasks, ensuring efficient workflow and timely medical care for patients.
- Reduced fall risks for elderly patients by providing ambulatory assistance during transfers or walking exercises as prescribed by physical therapists.
- Demonstrated a high degree of professionalism, adhering to hospital policies and ethical standards in all aspects of patient care.
- Maintained a clean and safe environment by sanitizing surfaces, disposing of waste, and restocking supplies as needed.
- Aided in the prevention of pressure ulcers through diligent repositioning of bedridden patients every two hours or as per nursing guidelines.
- Promoted healing by assisting patients with activities of daily living such as bathing, dressing, grooming, eating, and mobility exercises.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
No Degree - Health And Well Being Level 3 Through Ara
Ara Canterbury
Christchurch, CANSkills
- Strong organization
- Data entry
- Task delegation
- Healthcare experience
- Administrative support
- Reception management
- Work prioritization
- Clerical functions
- Visitor directions
- Supply ordering
- Paperwork coordination
- Document coordination
- Patient records
- Charting proficiency
- Patient assistance
- Customer service
- Nursing station operations
- Telephone reception
- Incoming call management
- Medical records management
- Document management
- Conflict resolution techniques
- Unit secretary training
- Incoming call reception
- Professional telephone etiquette
- Training and coaching
- Adaptable and flexible
- Collaboration and teamwork
- Office coordination
- CPR certified
- Medical terminology
- Order purchasing
Timeline
Ward Clerk
Health New Zealand
08.2020 - Current
Hospital Aide
Health New Zealand
10.2018 - 08.2020
No Degree - Health And Well Being Level 3 Through Ara
Ara Canterbury