Melissa Sidon
Upper Hutt,WGN
Summary
Over the course of my employment i have gained excellent communication skills enabling me to relate and deal with customer`s needs and requirements at a high standard.
I have worked in a diverse range of roles.
From this i have picked up a vast array of skills.
Im a reliable, energetic, self motivated worker.
I am looking for a position that will challenge me and enable me to develop my skills further.
Overview
22
22
years of professional experience
Work History
Physiotherapist Assistant
Rymans Healthcare
Petone, Wellington
2023.03 - Current
- Instructed patients on proper stretching techniques to help improve range of motion.
- Monitored patient progress, documented results, and reported any changes to the physiotherapist.
- Demonstrated proper use of equipment such as wheelchairs and walkers to ensure safety of patients.
- Provided support and assistance to patients during exercise sessions.
- Observed and reported patient reaction to treatment or changes in condition, facilitating appropriate follow-up.
Cafe Worker
Laughalots Playland
Lower Hutt, Wellington
2013.03 - 2015.01
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Rotated stock items and ingredients to maintain freshness.
- Operated industrial dishwasher to wash glassware and utensils.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Served patrons food from counters and steam tables.
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
- Interacted pleasantly with customers and offered assistance to find needed items.
- Responded to customer concerns efficiently, accurately and with detailed information.
Cafeteria Manager
Robert Harris Cafe
Lower Hutt, Wellington
2009.07 - 2011.01
- Ordered food and supplies after planning month's upcoming menu, stocking needed items ahead of time.
- Maintained presentation and cleanliness of prepared foods display cases and delivered spotlessly clean work environment by following company safety and sanitation procedures.
- Resolved problems or concerns to satisfaction of involved parties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained new employees to perform duties.
- Inspected dining and serving areas for cleanliness and proper setup.
Call Center Representative
Kiwi Express Couriers
Lower Hutt, Wellington
2007.07 - 2009.07
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Handled high number of calls to assist customers or dispatch services.
Bartender
Establishment Bar
Petone, Wellington
2008.03 - 2008.09
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
Cafe Worker
Robert Harris Cafe
Lower Hutt, Wellington
2005.12 - 2007.07
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Rotated stock items and ingredients to maintain freshness.
- Operated industrial dishwasher to wash glassware and utensils.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Served patrons food from counters and steam tables.
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
- Interacted pleasantly with customers and offered assistance to find needed items.
Call Center Representative
Messenger Services Ltd
Lower Hutt, Wellington
2003.12 - 2005.12
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Skills
- Call Center Operations
- Calm and Professional Under Pressure
- Customer Service
- Machine Cleaning and Maintenance
- Order Processing
- Verbal and Written Communication
- Understanding Customer Needs
Additional Information
Referees
Phil Dunsford-Previous employer
0274198500
Melinda Malcom-Previous employer
0275603662
Timeline
Physiotherapist Assistant
Rymans Healthcare
2023.03 - Current
Cafe Worker
Laughalots Playland
2013.03 - 2015.01
Cafeteria Manager
Robert Harris Cafe
2009.07 - 2011.01
Bartender
Establishment Bar
2008.03 - 2008.09
Call Center Representative
Kiwi Express Couriers
2007.07 - 2009.07
Cafe Worker
Robert Harris Cafe
2005.12 - 2007.07
Call Center Representative
Messenger Services Ltd
2003.12 - 2005.12