Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Melissa Tulloch

Lower Hutt,WGN

Summary

Accomplished Personal Banker at ANZ with a proven track record in relationship building and banking policies, enhancing customer satisfaction and compliance. Skilled in team collaboration and code analysis, I significantly contributed to business growth and streamlined operations, demonstrating exceptional attention to detail and decision-making capabilities.

Overview

8
8
years of professional experience

Work History

Personal Banker

ANZ
10.2023 - Current
  • Utilized strong interpersonal communication skills during customer interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with everyday banking, completing lending applications, and finding additional needs.
  • Maintained compliance with bank policies and regulations while executing various financial transactions and lending for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Collaborated with other department to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Service Consultant

ANZ
09.2022 - 10.2023
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
  • Enhanced customer satisfaction by diligently addressing and resolving complaints in a timely manner.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.


Administrator/Manufacturer

Metal Construction
10.2021 - 09.2022
  • Maintained personnel records and updated internal databases to support document management.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Worked with raw materials to develop complete and commercially viable products.
  • Trained junior staff members on company policies, procedures, and safety regulations to ensure a safe work environment for all employees.

Assistant Manager

Subway
06.2016 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Tutor

Victoria University of Wellington
03.2017 - 03.2020
  • Supported students with helpful study habits and exam strategies.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
  • Teaching, testing and correcting errors in code in HTML, CSS, JavaScript, and other front-end technologies for assignments.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.

Education

Bachelor of Commerce - Management Information Systems

Victoria Unviersity of Wellington
Wellington, NZ
03.2025

Skills

  • Relationship Building
  • Customer Setisfaction
  • Attention to Detail
  • Banking Policies and Procedures
  • Time Management
  • Decision-Making
  • Team Collaboration
  • Code analysis

Additional Information

Helen Godwin (ANZ)

0275388881


Andy Walden (Metal Construction)

0277775211


Matthew Tansley (Victoria University)

0212311087


Saphire Martin (Subway)

02108426618


Timeline

Personal Banker

ANZ
10.2023 - Current

Service Consultant

ANZ
09.2022 - 10.2023

Administrator/Manufacturer

Metal Construction
10.2021 - 09.2022

Tutor

Victoria University of Wellington
03.2017 - 03.2020

Assistant Manager

Subway
06.2016 - 10.2021

Bachelor of Commerce - Management Information Systems

Victoria Unviersity of Wellington

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Melissa Tulloch