Summary
Overview
Work History
Education
Skills
References
Timeline
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Melissa Tulloch

Wellington,NZ

Summary

Accomplished Personal Banker at ANZ with a proven track record in relationship building, following banking policies and enhancing customer satisfaction. Looking to develop new skills and pursue a career as a reputable home lender within ANZ.

Overview

9
9
years of professional experience

Work History

Personal Banker

ANZ
10.2023 - Current
  • Utilized strong interpersonal communication skills during customer interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with everyday banking, completing lending applications, and finding additional needs.
  • Maintained compliance with bank policies and regulations while executing various financial transactions and lending for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Collaborated with other department to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Service Consultant

ANZ
09.2022 - 10.2023
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
  • Enhanced customer satisfaction by diligently addressing and resolving complaints in a timely matter.
  • Participated in team meetings, sharing insights on common issues faced by customers for collective problem solving efforts.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.

Administrator/Manufacturer

Metal Construction
10.2021 - 09.2022
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Worked with raw materials to develop complete and commercially viable products.
  • Trained junior staff members on company policies, procedures, and safety regulations to ensure a safe work environment for all employees.

Assistant Manager

Subway
06.2016 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Tutor

Victoria University of Wellington
03.2017 - 03.2020
  • Supported students with helpful study habits and exam strategies.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
  • Teaching, testing and correcting errors in code in HTML, CSS, JavaScript, and other front-end technologies for assignments.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.

Education

Bachelor of Commerce - Management Information Systems

Victoria University of Wellington
Wellington, NZ
03.2025

Skills

  • Relationship building
  • Customer satisfaction and focus
  • Attention to detail
  • Following policies and procedures
  • Time Management
  • Decision-making
  • Team Collaboration

References

  • Helen Godwin, ANZ, 0275388881
  • Andy Walden, Metal Construction, 0277775211
  • Matthew Tansley, Victoria University, 0212311087
  • Saphire Martin, Subway, 02108426618

Timeline

Personal Banker

ANZ
10.2023 - Current

Service Consultant

ANZ
09.2022 - 10.2023

Administrator/Manufacturer

Metal Construction
10.2021 - 09.2022

Tutor

Victoria University of Wellington
03.2017 - 03.2020

Assistant Manager

Subway
06.2016 - 10.2021

Bachelor of Commerce - Management Information Systems

Victoria University of Wellington

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Melissa Tulloch