Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melissa Tupaea

Te Puke,BOP

Summary

Dedicated Business Administrator with excellent experience in this industry. Maintains professional appearance with demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in MS WORD and correspondence management. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Personal Assistant

Successional Family Trustee Land Ownership
09.2017 - Current
  • Oversaw personal and professional calendars and coordinated appointments for future events
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Maintained appropriate filing of personal and professional documentation
  • Kept detailed track of household and maintenance inventory and schedules
  • Kept detailed track of household and maintenance inventory and schedules
  • Displayed absolute discretion at handling confidential information
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation
  • Sourced and ordered office equipment and supplies
  • Organized and attended meetings and compiled related documents and reports
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
  • Attended meetings, took notes and tracked action items
  • Used discretion when handling confidential information
  • Maintained and organized all shared drives, documents and spreadsheets in Google Workspace
  • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services

Cafe Manager and Owner

Portion Control PTY LTD
01.2014 - 03.2017
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service
  • Handled business administration functions such as payroll, cash register counting, and supply ordering
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed
  • Grew cafe sales by effectively marketing business and improving customer relations strategies
  • Secured daily cash by verifying totals and making nightly deposits
  • Introduced new menu items to add variety and selections and meet customer preferences
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage
  • Managed display products effectively to achieve consistent sales with minimal waste
  • Implemented cost saving measures to reduce operational costs and align with budget
  • Negotiated contracts with suppliers to secure competitive prices for products
  • Created and implemented promotional campaigns to increase customer loyalty
  • Kept cafe in full compliance with health code standards and achieved consistent scores
  • Motivated staff to perform at peak efficiency and quality
  • Managed staff schedules and maintained adequate coverage for all shifts
  • Oversaw food preparation and monitored safety protocols
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Purchased food and cultivated strong vendor relationships
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability
  • Verified prepared food met standards for quality and quantity before serving to customers
  • Coordinated with catering staff to deliver food services for special events and functions
  • Implemented effective inventory control systems to reduce food spoilage and waste
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly
  • Maximized quality assurance by completing frequent line checks
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers

Self Managed Super Fund Ownership

Tupaea Whanau Trust
03.2010 - 09.2020
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance
  • Worked effectively in fast-paced environments
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Excellent communication skills, both verbal and written
  • Passionate about learning and committed to continual improvement
  • Proved successful working within tight deadlines and a fast-paced environment
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts
  • Cultivated interpersonal skills by building positive relationships with others
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Identified issues, analyzed information and provided solutions to problems
  • Developed and maintained courteous and effective working relationships

Education

BBA - Bachelor of Applied Business Management

Toi Ohomai Institute of Technology,
Windermere NZ
07.2020

Skills

  • Complex Problem-Solving
  • Hospitality Environments
  • Administrative Support Specialist
  • Human Resource Laws

Accomplishments

  • Customer Service - Managed high turn-over rate while maintaining quality service
  • Customer Focus - Supported lunch and dinner service for five off-site senior facilities for 90+ customers with wide variety of dietary limitations and allergy restrictions
  • Client Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive experience for all company clients

Timeline

Personal Assistant

Successional Family Trustee Land Ownership
09.2017 - Current

Cafe Manager and Owner

Portion Control PTY LTD
01.2014 - 03.2017

Self Managed Super Fund Ownership

Tupaea Whanau Trust
03.2010 - 09.2020

BBA - Bachelor of Applied Business Management

Toi Ohomai Institute of Technology,

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Melissa Tupaea