Melissa Watson
Feilding,MWT
Summary
Dedicated Health Care Assistant with a strong work ethic and problem-solving skills, recognized for enhancing patient comfort at Woodfall Home and Hospital. Proven ability to maintain high hygiene standards and foster positive customer experiences as a Front of House Employee, effectively training staff and increasing guest return rates through exceptional service.
Overview
3
3
years of professional experience
Work History
Health Care Assistant
Woodfall Home and Hospital
Feilding, MWT
02.2020 - 03.2021
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
Front of House Employee
Coffee On The Terrace
Palmerston North, MWT
11.2017 - 01.2020
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the cafe was ready for next day
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Time management
Timeline
Health Care Assistant
Woodfall Home and Hospital
02.2020 - 03.2021
Front of House Employee
Coffee On The Terrace
11.2017 - 01.2020