MELISSA RODRIGUES
Lower Hutt,WGN
Summary
Proactive and detail-oriented professional with over 7 years of experience in administration, content writing, human resources, and customer service. Known for consistently managing multiple tasks with a positive and results-driven approach. Skilled in communication, time management, and problem-solving, with a track record of meeting deadlines and optimizing office operations. Seeking a full-time role that leverages my strong interpersonal skills, leadership ability, and diverse work experience to contribute to team success.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
MyTA Technology Solutions
01.2023 - 10.2024
- Provide comprehensive administrative support, including sorting and dispatching mail, greeting clients, and directing visitors
- Manage incoming calls, offering professional phone handling and ensuring accurate message delivery
- Schedule appointments and coordinate meetings, sending timely reminders to all participants
- Maintain an organized filing system, ensuring easy retrieval of documents and smooth office operations
- Serve as a key point of contact for both internal teams and external clients, offering tailored recommendations based on needs
- Ensure smooth office functioning by addressing day-to-day administrative tasks with a focus on efficiency
Content Writer
Times of India
02.2020 - 07.2022
- Produced high-quality, engaging content on a wide range of topics, from technical subjects to lifestyle pieces
- Conducted thorough research to develop informative and accurate content, ensuring alignment with audience needs
- Collaborated with designers, editors, and marketers to produce compelling content for client campaigns, newsletters, and press releases
- Edited and proofread content to ensure it adhered to AP style and maintained high standards of grammar, clarity, and consistency
- Managed tight deadlines while delivering captivating, authentic content that resonated with readers
- Promoted articles via social media platforms, increasing audience engagement and visibility
Human Resource Assistant
Style Cracker
05.2016 - 12.2019
- Managed employee records, processed new hire paperwork, and supported HR operations with exceptional attention to detail
- Facilitated employee onboarding and new hire orientations, ensuring smooth integration into the company
- Screened resumes, coordinated interviews, and assisted in recruitment efforts, contributing to team growth
- Administered compensation, benefits, and performance management systems under supervisor guidance
- Responded to employee inquiries regarding HR policies, benefits, and workplace concerns
Administrative Assistant
Evans India
05.2014 - 03.2016
- Coordinated office meetings and appointments for senior staff, optimizing their schedules and improving time management
- Organized materials for meetings, took comprehensive notes, and ensured key stakeholders received accurate meeting outcomes
- Managed multi-line phone systems, routed calls, and greeted visitors with professionalism
- Supported recruitment efforts by scheduling interviews and assisting with candidate communications
- Created office newsletters to increase participation in events and keep the team informed on upcoming activities
Customer Service Representative
Intelenet Global Services
08.2013 - 02.2014
- Delivered exceptional customer service by addressing inquiries, resolving concerns, and maintaining a positive rapport with customers
- Handled customer account openings, prepared reports, and escalated issues when necessary to ensure timely resolutions
- Collaborated with team members and participated in training sessions to stay updated on products and services
- Analysed customer feedback and provided insights to management for process improvements
Education
Bachelors - management studies (Specialized in HR & Administration)
NM College of Science and Commerce
01.2014
Commerce -
St. Xavier’s College
01.2011
Skills
- Office Administration & Coordination
- Calendar and Appointment Management
- Time Management & Multitasking
- Content Creation & Editing
- Database Management & Record Keeping
- Effective Communication & Relationship Building
- HR Operations & Employee Onboarding
- Client Engagement & Service Excellence
- Deadline Management & Prioritization
- Travel & Meeting Planning
- Problem Solving & Analytical Thinking
- Social Media Marketing
Languages
English (Fluent)
Hindi (Fluent)
Availability
Available for full-time opportunities, immediate start.
Technicalskills
- MS Office Suite
- Google Workspace
- HR Management Software
Timeline
Administrative Assistant
MyTA Technology Solutions
01.2023 - 10.2024
Content Writer
Times of India
02.2020 - 07.2022
Human Resource Assistant
Style Cracker
05.2016 - 12.2019
Administrative Assistant
Evans India
05.2014 - 03.2016
Customer Service Representative
Intelenet Global Services
08.2013 - 02.2014
Commerce -
St. Xavier’s College
Bachelors - management studies (Specialized in HR & Administration)
NM College of Science and Commerce
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