Melissa Gaze-Inia
Rakaia,Canterbury
Summary
Proven leader in challenging environments, adept at boosting team performance and customer satisfaction. At NZ Army, enhanced communication and decision-making, showcasing adaptability and a strong sense of responsibility. Skilled in inventory control and team management, with a passion for excellence in service.
Overview
35
35
years of professional experience
Work History
Cafe, Bar, Restaurant Manager
Salmon Tales Cafe
08.2018 - Current
- Managed daily operations of the business and worked alongside staff. Supported and trained staff on the job.
- Zero, loaded, Poz biz, word and excel proficient. With great customer service skills. Liaison between various suppliers, dignitaries and social media.
- Hard working, and capable of working long hours. Proficient multitasker, with high energy and enthusiasm to get the job done, honest, reliable and punctual.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Home Support Worker
Canterbury District Healthboard
08.2014 - 08.2018
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain clean and organized living environment for clients.
- Facilitated medication administration according to prescribed schedules and doses.
- Supported physical wellness by assisting clients with exercise routines or therapeutic movement under the guidance of healthcare professionals.
- Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
Hotel, Bar, Restaurant Manager
Waipara Hotel
08.2002 - 06.2014
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Stores, Attached to RNEME
NZ Army
05.1990 - 09.1997
- Enhanced team performance by implementing efficient communication and decision-making strategies.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Education
Waitaki Girls High School
OamaruSkills
- Customer Engagement
- Organization and prioritization
- Adaptable
- Restaurant operations management
- Problem-Solving
- Safe Food Handling
- Relationship Building
- Calm and Pleasant Demeanor
- Compassion and Empathy
- Personal care needs
- Emotional Intelligence
- Reliability and punctuality
Timeline
Cafe, Bar, Restaurant Manager
Salmon Tales Cafe
08.2018 - Current
Home Support Worker
Canterbury District Healthboard
08.2014 - 08.2018
Hotel, Bar, Restaurant Manager
Waipara Hotel
08.2002 - 06.2014
Stores, Attached to RNEME
NZ Army
05.1990 - 09.1997
Waitaki Girls High School
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