Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Melita Hieatt

Taipa,NTL

Summary

Compassionate and detail-oriented Health Care Assistant. Since working through ACC I have learned many important skills, patient-focused care, compassion, professionalism attention to detail and time management. Enhanced patient satisfaction through empathetic support and strict adherence to hygiene protocols. Proven ability to improve care delivery while maintaining a safe environment, ensuring optimal comfort and safety for all patients.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Assistant

Home Supplies Depot
01.2025 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Health Care Assistant

ACC
12.2023 - 08.2024
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Improved patient satisfaction with compassionate care and attentive listening to concerns and needs.

Sales Assistant Intern

Murupara Electrical Center
02.2019 - 08.2024
  • Assisted with seasonal markdowns, updating price tags promptly to reflect current promotions or clearance items.
  • Enhanced customer satisfaction with attentive service and quick resolution of complaints.
  • Organized company files and created support system to decrease workload and increase productivity.

Lifeguard

Whakatane District Council
02.2023 - 07.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Prevented accidents through regular equipment inspections and maintenance.

Skills

  • Time management
  • Patient-focused care
  • Supporting personal needs
  • Empathy and compassionate care
  • Attention to detail
  • Team collaboration

Certification

Health and wellbeing lvl 2 certification

Timeline

Sales Assistant

Home Supplies Depot
01.2025 - Current

Health Care Assistant

ACC
12.2023 - 08.2024

Lifeguard

Whakatane District Council
02.2023 - 07.2023

Sales Assistant Intern

Murupara Electrical Center
02.2019 - 08.2024

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Melita Hieatt