Melna Ronald
Christchurch,Shirley
Summary
A highly motivated individual with a strong background in logistics management, customer service and business administration. I have proven experience in managing and supervising large scale projects. As a professional and an organized individual, with excellent written and verbal communication skill, I excel in managing multiple priorities with a positive attitude. I am confident that my dedication, adaptability, and skills will make a valuable contribution to the success of organisation.
Overview
8
8
years of professional experience
Work History
Customer service Representative
True Value Cars
06.2024 - Current
- Served as first point of contact for customers, providing professional assistance for their enquiries regarding vehicles, service appointments, and product information.
- Coordinated test drives and appointments, handled emails and inbound calls to provide accurate information about vehicle availability, financing options and promotions.
- Kept a track record of customer’s details, enquiries and updated it into CRM system.
- Assisted with preparing finance application, warranty paper works and sales documentation with precision and attention to detail.
- Effectively addressed customer issues and complaints ensuring prompt resolution and client satisfaction.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Support Worker
ST John Of God Hauora Trust
03.2023 - Current
- Provided support with daily living activities, promoting self-esteem and overall wellness of the people we support.
- Monitored their health and well-being and reporting any significant changes to the authorities.
- Developed excellent communication and relationship-building skills with residents and colleagues.
- Provided emotional support and companionship, fostering positive relationships with clients and families.
Health Care Assistant
Radius Care
05.2021 - 01.2023
- Assisted residents with personal care tasks, including hygiene, eating, mobility, and observing/reporting changes in condition.
- Competently operated hoisting equipment, adhering to moving and handling policies for patient safety.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
Team Leader
Pizza Hut
04.2020 - 04.2021
- Responsibilities include greeting and communicating with customers, taking orders at the front counter, completing transactions, preparing food, packing, and verifying orders.
- Assist with inventory management and restocking supplies as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced communication strategies, ensuring clear and timely information exchange within the team and customers.
Credit Controller
Manchester Freight System Pvt Ltd
11.2017 - 01.2019
- Developed and maintained strong relationships with clients to facilitate timely payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Maintained accurate records of all communications related to debtor management for audit purposes.
- Implemented payment tracking systems to enhance cash flow and reduce outstanding debts.
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
Education
Graduate Diploma - Hospitality Management
Ara Institute of Canterbury
Christchurch12.2020
Bachelor of Business Administration -
Bharata Mata College
Kochi, Kerala03.2017
Skills
- Attention to detail
- Time management
- Flexible nature
- Advanced computer skills
- Strong analytical skills
- Ability to multitask
- Active listener
- Critical thinking
Accomplishments
- Successfully completed a project on employee motivation, in regards to my Bachelor of Business Administration.
- Successfully completed an analysis of direct competitor’s use of website and social media for The Nourish Food Company as part of my Graduate Diploma in Hospitality Management degree.
Timeline
Customer service Representative
True Value Cars
06.2024 - Current
Support Worker
ST John Of God Hauora Trust
03.2023 - Current
Health Care Assistant
Radius Care
05.2021 - 01.2023
Team Leader
Pizza Hut
04.2020 - 04.2021
Credit Controller
Manchester Freight System Pvt Ltd
11.2017 - 01.2019
Bachelor of Business Administration -
Bharata Mata College
Graduate Diploma - Hospitality Management
Ara Institute of Canterbury