Melodie D. Oosthuizen
Gulf Harbour,Auckland
Summary
Talented Customer Support Manager skilled in resolving issues efficiently to maximize customer satisfaction. Builds customer loyalty and generates ongoing business. Proven experience implementing large-scale customer service processes and managing support teams across multiple locations. Proficient in office and administrative tasks.
Overview
11
11
years of professional experience
Work History
Customer Success Manager | Executive Assistant
DMO Solutions
Silverdale, Auckland
04.2023 - Current
- Provide customer onboarding and training to ensure successful product adoption.
- Develop and maintain relationships with customers to facilitate user engagement and satisfaction.
- Manage customer inquiries and complaints in a professional manner.
- Collaborate with cross-functional teams to develop strategies for driving customer success.
- Create reports outlining customer usage and retention metrics.
- Conduct regular check-ins with clients to ensure their needs were met.
- Coordinate with technical support teams to resolve customer issues in a timely manner.
- Manage multiple projects simultaneously while meeting deadlines.
- Monthly reconciliation of all supplier accounts.
- Direct engagement with sales team, preparing all quotes, invoices, finance options, allocating payments.
- Collaborate with Directors and COO to streamline daily operations
- Daily management of the office.
- Coordinate boardroom set-ups for training events
- Oversee hardware Startup Program
- Project coordination.
Property Management - Cleaning Supervisor
Kingsway School
01.2023 - 04.2023
- Establishment of cleaning roster and stock control
- Coordinate and supervise cleaning team of 30 senior students
- Daily quality control and reactive management
- Daily communications with key stakeholders
- Manage accounts and purchasing of business requirements
- Full-time flexible hours 40 hours per week
Facilities Management - Space & Property Officer
Massey University
01.2021 - 12.2022
- Property Management - Assist with the leasing and ongoing tenancies of the University's tenanted properties on the Campus
- Ensure that the properties are maintained, and that tenants' obligations are met
- Space Audits - Conduct audits of space utilization and condition assessments
- Capital Projects - Plan for and manage all relocations arising from capital projects, including staff and equipment relocation including additional furniture and fittings
- General staff relocations - Liaise with University departments wishing to relocate staff, and plan and manage those relocations
- Assist the Space and Property Manager with the preparation, execution, and recording of leases and associated documentation
- Space charging reports
- Assist the Space and Property Manager with all financial accountabilities
- Full-time flexible hours 37.5 hours per week
Administrator
Faith4Families Charitable Trust
01.2019 - 01.2021
- Preparing and posting parcels orders
- Handling email correspondence or Customer Services and sorting mail receipts
- Managed accounts payable
- Managing accounts receivable
- Work with the accountant to handle the account ledger
- Maintain inventory levels and stock take
- Populate monthly sale reports
- Working with MS Office (Outlook, Word, Excel)
- Skilled in working with Mail Chimp, Squarespace (Faith4Families website), Stripe, Facebook business advertising, QuickBooks accounting package and any other job-related programs necessary to carry out my current role
- Helping to distribute and promote Faith Box and Faith Talk Triggers in New Zealand & Australia (and occasionally other countries)
- Sales support
- Home Office 10 hours per week
Accounts payable & Accounts receivable
Izusa Carriers
Komatipoort, South Africa
01.2014 - 01.2016
- Taking phone calls and answering billing questions for business clients
- Processing all supplier invoices of up to R12, 000 000.00
- Reconciling all supplier accounts to hand over to accounts payable
- Setting up payment plans for approval
- Reconciling accounts paid
- Managing general & supplier documentation files registry
- Working closely with debtor clerks of all suppliers
- Mpumalanga
Education
Junior Bookkeeper - Business Literacy
ICB Institute of certified bookkeepers
South Africa01.2013
Secondary Education - English, Afrikaans, Biology, Geography, Hospitality Management, Information Technology
Komatipoort Academy
South Africa01.2005
Skills
- Excellent client focused communication skills
- Good in the use of common administrational programs/structure and fast learner with an interest in acquiring new skills
- Have a good understanding and experience in sales support and finance related operations
- Career driven to know and master key objectives or responsibilities
- Great professional people skills and positive attitude
- Target driven and a strong ability to meet deadlines
- Have a good ability to manage contractual agreements or subscriptions in a professional and confidential manner
- Always thinking about innovative ways to improve processes to the next level
- I am fully committed and devoted in everything I do, keen to grow and take every opportunity presented to me
- I am extremely goal orientated, a fast learner and thrive working under pressure
- Proficiency in Google suite, documents, sheets and 3DEXPERIENCE Platform Project Planner role
- CRM Software
- Research and due diligence
Timeline
Customer Success Manager | Executive Assistant
DMO Solutions
04.2023 - Current
Property Management - Cleaning Supervisor
Kingsway School
01.2023 - 04.2023
Facilities Management - Space & Property Officer
Massey University
01.2021 - 12.2022
Administrator
Faith4Families Charitable Trust
01.2019 - 01.2021
Accounts payable & Accounts receivable
Izusa Carriers
01.2014 - 01.2016
Junior Bookkeeper - Business Literacy
ICB Institute of certified bookkeepers
Secondary Education - English, Afrikaans, Biology, Geography, Hospitality Management, Information Technology
Komatipoort Academy
Hobbies and Interests
Re-organised documentation and administrative procedures at most of my previous employments., I am passionate about outdoor activities, meeting new people, and spending all my free time doing fun activities with our precious boys and our family. I love doing sports and exercise. I have recently qualified as a nail technician to enhance my creative side which also includes baking great cakes.
References
References available upon request.
Languages
English + Afrikaans
Hobbies and Interests
Re-organised documentation and administrative procedures at most of my previous employments., I am passionate about outdoor activities, meeting new people, and spending all my free time doing fun activities with our precious boys and our family. I love doing sports and exercise. I have recently qualified as a nail technician to enhance my creative side which also includes baking great cakes.
References
References available upon request.
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