Hi, I’m
Melody Bordeos
Auckland,AUK
Summary
Customer-focused and operationally savvy professional with several years of experience across Customer Service, Operations Management, and Healthcare Administration. I have a strong background in front-desk operations, patient coordination, scheduling, and team support, while ensuring smooth day-to-day business functions. I am recognized for my reliability, problem-solving skills, and ability to create positive experiences for clients, patients, and staff alike.
Overview
5
years of professional experience
Work History
Auckland Clinic
Health Care Assistant
04.2022 - Current
Job overview
- Managed appointment bookings, cancellations, and rescheduling
- Answered high-volume calls and responded to enquiries efficiently
- Maintained accurate patient records while ensuring confidentiality
- Liaised with clinicians, nurses, and external services
- Processed referrals, correspondence, and medical documentation
Chemist Warehouse
Pharmacy Assistant
07.2021 - 04.2022
Job overview
- Assisted pharmacists with daily dispensing operations
- Prepared and labelled medications accurately under pharmacist supervision
- Served customers at the counter, providing friendly and professional service
- Managed stock levels, including ordering, receiving, and rotating medications
- Handled cash, card payments, and insurance claims where applicable
- Maintained patient confidentiality and complied with data protection policies
- Updated patient records and pharmacy systems accurately
- Responded to telephone and in-person enquiries
- Organised and maintained a clean, safe pharmacy environment
Education
Rizal Technological University
Bachelor of Business Administration from Management
01.2009
University Overview
Academic Scholar S.Y. 2005-2009
Skills
- Patient reception
- Customer service
- Appointment scheduling
- Diary management
- Confidential records
- Data protection
- Telephone handling
- Email handling
- Clinical systems
- Medical terminologies
- Filing
- Document management
- Team collaboration
- Time management
- Specialist setup
- Bookings
Additional Information
Strong attention to detail, Calm under pressure, Flexible and adaptable, Good Work Ethics and Interpersonal skills
Certifications Training
- Skin Care Pharmacy Trainings, 2021-2022
- ACC Claims (Tamaki Health), 2022-2025
- Customer Service Training, 2019-2021
Personal Information
Title: Administrative / Clinical Receptionist
Timeline
Health Care Assistant
Auckland Clinic
04.2022 - Current
Pharmacy Assistant
Chemist Warehouse
07.2021 - 04.2022
Rizal Technological University
Bachelor of Business Administration from Management