Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
JOBS WHILE STUDYING
StrengthsFinder profile
Hobbies and Interests
References
Hi, I’m

MELODY COOPER

Auckland ,AUK
MELODY COOPER

Summary

Creative by nature, highly organised by nurture. Organized and dependable candidate successful at managing multiple priorities and projects with a high degree of accuracy and a positive attitude. Detail-oriented team player with strong organizational skills. Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing plans and day-to-day activities. Bringing excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Proactive and hardworking individual focused on continuous operational improvement and working with team members to help mutually achieve plans and goals.

Overview

16
years of professional experience

Work History

Venn Foundation

Operations Manager & Event Coordinator
03.2019 - 05.2024

Job overview

Operations
Manage and develop the office operations and systems
Manage external accounts and contractors (e.g., telecommunications, property maintenance etc.)
Oversee travel arrangements of the staff
Oversee, keep up-to-date, and administer the Venn Foundation database
Manage the Venn properties (e.g., liaise with renters, landlords, etc.)

Events
Administer the delivery of all internal events for the organisation, including staff retreats,
staff lunches, birthday celebrations, Board dinners, and Christmas events
Administer the delivery of Fellowship events including retreat week, hosted lunches,
graduation
Help with the delivery of major organisational events such as the Summer Conference,
Winter Conference, and Winter School as directed
Manage RSVPs, registrations, invoicing and communications for all events
Manage staff movements for the delivery of events, including arranging travel, car hire, accommodation, and so on
Deliver high-quality events for Venn Foundation in line with the values and virtues of the
organisation, including the preparation of budgets, overseeing catering, creating spaces of
hospitality, and work with external contractors

General
Alongside other Venn staff members, to assist in supporting, mentoring, and encouraging
current Venn Fellows and alumni

Secure regular givers to support the work

Photography and written assignments as requested

Flight Centre

Travel Expert
07.2017 - 03.2019

Job overview

Work within a team to achieve sales targets & incentives
Take and generate customer enquiry, quote, book, and support clients
Create customer repeats and referrals to grow my business
Build relationship with suppliers, wholesalers and support services in order to provide my customers a great travel experience

Christians Against Poverty

Client Caseworker for CAP's Debt Help Service
01.2015 - 09.2016

Job overview

Use bespoke system to create a comprehensive budget for clients, giving holistic advice throughout regarding a plan out of debt and ways in which to increase income and/or reduce expenses

Negotiate with a wide range of service providers and creditors regarding clients’ contracts
Partially manage clients’ money in order to make payments/re-payments to service providers and creditors

Build rapport and maintain relationship with clients and CAP field workers
Co-manage hundreds of clients CAP accounts at any given time

Christians Against Poverty

Supporter Relations Coordinator & Communications Assistant
07.2013 - 01.2015

Job overview

Public speaking throughout New Zealand to educate people about CAP’s services, inspire
action, foster new & existing partnerships, and acquire new financial supporters
Co-manage the CAP database, regular giving programme and donations
Coordinate and manage volunteers in the CAP head office
Construct a first time “debt free” client survey to understand past effectiveness & inform
future workings
Assist in organizing fundraising dinners throughout New Zealand (look and feel, client
interviews, supporter communication, hosting)
Plan and execute a mutiple multi-day staff and field worker conferences
Assist Communications Manager with speech writing, client testimony videos, newsletters

World Vision NZ

Grants Unit Intern
08.2011 - 10.2011

Job overview

Activity Design Document for a World Vision Timor Leste Water, Sanitation and Hygiene project

Project Completion Report for a World Vision Timor Leste Food Security, Health and Nutrition project

A Girl Called Hope

Administrator & Resident Support Worker
05.2009 - 08.2011

Job overview

Provide administrative and practical support to the Executive Director and Programme
Manager, ie: HR processes, regular giving programme, residential programme planning
Coordinate and manage volunteers to help with residential and non-residential activities
Assist in organising fundraising events
Build rapport and support/supervise residents in residential and non-residential settings

Invisible Children

New Zealand & Australia Tour Organiser & Speaker
11.2008 - 07.2009

Job overview

Work in a team of four to organize, book and go on a twelve week, first-time tour throughout New Zealand and Australia to promote the work of Invisible Children (via documentaries, education and discussion) at Secondary Schools, Universities & Community groups

Empower people to take action through creative fundraising, advocacy and political action

•lAssist in the recruitment and training of volunteers in four cities across New Zealand and Australia to organise and run an overnight advocacy event

Organise, facilitate and emcee the advocacy event in Auckland which was attended by hundreds of people and the then Mayor of Auckland, John Banks

Education

Flight Centre
Auckland

NZ Certificate in Travel (Level 4) from Tourism
12.2018

University of Auckland

Postgraduate Diploma in Development Studies with Merit from Humanities
12.2013

Auckland University of Technology
Auckland, NZ

Bachelor of Arts in Conflict Resolution and International Studies from Humanities
12.2011

Life Leadership College
Auckland

Diploma of Christian Ministry from Theology
12.2007

Skills

  • Team Leadership
  • Operations Management
  • Customer Service
  • Operational Efficiency
  • Decision-Making
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Project Management
  • Customer Relationship Management
  • MS Office
  • Interpersonal Communication
  • Client Relationships
  • Workflow Optimization
  • Strategic Planning
  • Project management abilities
  • Process Improvement
  • Schedule Management
  • Client Relations
  • Superb time management skills
  • Customer Relationship Management (CRM)
  • Onboarding and Orientation
  • Project planning and development
  • Logistics Management
  • Delegation
  • Invoice Processing
  • Budgeting and forecasting
  • Program Administration
  • Strategic Partnerships
  • Maintenance Planning
  • Negotiation
  • Budget Development and Management
  • Business Administration
  • Process Improvements
  • Problem-Solving

Accomplishments

Dean's Award for Conflict Resolution

Valedictorian speaker for AUT University Humanities graduation at The Civic

Selected and funded by AUT University to attend Asia-Pacific Economic Cooperation (APEC) Voices of the Future conference, Hawaii

Funded by AUT University to attend the Aspiring Leaders Forum at Parliament/Beehive, Wellington

Timeline

Operations Manager & Event Coordinator

Venn Foundation
03.2019 - 05.2024

Travel Expert

Flight Centre
07.2017 - 03.2019

Client Caseworker for CAP's Debt Help Service

Christians Against Poverty
01.2015 - 09.2016

Supporter Relations Coordinator & Communications Assistant

Christians Against Poverty
07.2013 - 01.2015

Grants Unit Intern

World Vision NZ
08.2011 - 10.2011

Administrator & Resident Support Worker

A Girl Called Hope
05.2009 - 08.2011

New Zealand & Australia Tour Organiser & Speaker

Invisible Children
11.2008 - 07.2009

Flight Centre

NZ Certificate in Travel (Level 4) from Tourism

University of Auckland

Postgraduate Diploma in Development Studies with Merit from Humanities

Auckland University of Technology

Bachelor of Arts in Conflict Resolution and International Studies from Humanities

Life Leadership College

Diploma of Christian Ministry from Theology

JOBS WHILE STUDYING

Compass (Summer Conference Assistant Coordinator)

Tear Fund (Accounts & Gift for Life Campaign)

Karma Cola (Accounts & Promotions)

Exposure International (Office Administration)

The Body Shop (Sales)

StrengthsFinder profile

Connectedness

Input

Responsibility

Empathy

Deliberative

Belief

Arranger

Adaptability

Developer

Individualization

Hobbies and Interests

Photography

Interior Design

Meeting people and helping them connect with others, causes & opportunities

Watching documentaries

Hosting people for meals

Being involved in leading in various roles in my local church, St Pauls Symonds Street

References

Given upon request

MELODY COOPER