Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Languages
Certification
References
Timeline
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MELODY HUNG

Christchurch,CAN

Summary

Experienced hospitality professional with a strong focus on guest service excellence. Demonstrated ability to transform challenges into positive guest experiences. Detail-oriented and communicative, with a commitment to upholding industry standards. Prepared to leverage years of experience to drive team success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Golden Hotel
Christchurch
03.2023 - Current
  • Provide front-desk service including check-in/check-out, reservations, and guest enquiries for a busy Christchurch property.
  • Address guest requests promptly, ensuring a consistently high level of customer satisfaction.
  • Coordinate with housekeeping and maintenance to ensure room readiness and guest comfort.

Optical Dispenser

OPSM
New Plymouth
01.2022 - 01.2022
  • Supported customers in frame selection and fitting, while managing prescription orders and adjustments.
  • Delivered professional, attentive service in a high-volume retail environment.
  • Assisted customers in selecting appropriate eyewear and lenses.
  • Maintained a clean and organized display of eyewear products.

Guest Service Representative

The Grand, SkyCity Entertainment Group
Auckland
06.2021 - 12.2021
  • Provided VIP-level customer service in a fast-paced entertainment and hospitality venue.
  • Managed guest flow and inquiries, ensuring a seamless guest experience.
  • Provided exceptional customer service to enhance guest experiences and satisfaction.
  • Assisted guests with inquiries, reservations, and event information promptly.
  • Managed front desk operations and streamlined check-in and check-out processes.

Waitress

Rydges Hotels & Resorts
Wellington
01.2021 - 06.2021
  • Collaborated with kitchen staff to ensure timely meal delivery and quality standards.
  • Managed multiple tables while maintaining a friendly and professional demeanor.
  • Provided attentive service to guests in a fast-paced dining environment.
  • Assisted with training new waitstaff on service protocols and menu knowledge.

Education

Bachelor of Applied Hospitality And Tourism Management – Level 7 - Hotel Management

Pacific International Hotel Management School (PIHMS)
New Plymouth
07.2025

Skills

  • Guest-centered service and complaint resolution
  • Front office and reservation procedures
  • Restaurant and bar service
  • Cash handling and POS operation
  • Food safety and LCQ (License Controller Qualification)
  • Team collaboration across multicultural environments
  • Conversational Mandarin and fluent English (written and spoken)
  • Guest communication
  • NZ full driver license

References

  • Lan, Nguyen Tran, Lecturer, lant@pihms.ac.nz, +64 6 968 1420 ext 8035, PIHMS
  • Pratham, Pednekar, F&B Manager, prathamesh_pednekar@evt.com, +64 22 303 9300, Rydges Wellington Airport Hotel

Hobbies and Interests

Global travel, Multicultural cuisine & recipe development, Contemporary dance & fitness

Languages

Chinese (Mandarin)
Native/ Bilingual
English
Full Professional

Certification

Bachelor of Applied Hospitality and Tourism Management – Level 7

References

References available upon request.

Timeline

Guest Service Agent

Golden Hotel
03.2023 - Current

Optical Dispenser

OPSM
01.2022 - 01.2022

Guest Service Representative

The Grand, SkyCity Entertainment Group
06.2021 - 12.2021

Waitress

Rydges Hotels & Resorts
01.2021 - 06.2021

Bachelor of Applied Hospitality And Tourism Management – Level 7 - Hotel Management

Pacific International Hotel Management School (PIHMS)

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MELODY HUNG