Melody Snell
Auckland
Summary
To obtain a challenging medical administrator, team leadership role where customer service, problem-solving skills, and experience in the emergency department can be utilized.
Strong background in administration, customer service, and medical reception. Experience working in a high pressure fast paced environment. Seeking new opportunities in medical administration, customer service, and leadership.
Overview
40
40
years of professional experience
Work History
Ward Administrator
Auckland City Hospital
Auckland, New Zealand
01.2022 - Current
- Serving as a front-line ward clerk in the emergency department, I am responsible for efficiently registering and admitting patients, accurately updating patient records, and managing essential documentation such as ACC submissions.
- My role requires constant multitasking under high-pressure conditions, handling sudden increases in patient flow while maintaining professionalism and confidentiality.
- I coordinate patient transfers, facilitate clear communication with inpatient units, and ensure smooth administrative operations to support both medical staff and patients in a fast-paced environment.
- Strong knowledge of TrakCare and RCP systems and process compliance.
- Increasing knowledge of medication terminology.
Senior Customer Service & Sales Rep
United Products
01.2012 - 12.2025
- Throughout my tenure at United Products, I demonstrated versatility by adapting to various responsibilities as the company evolved.
- In addition to handling customer orders and inquiries, I played a key role in overseeing workloads of team members, ensuring efficient workflow, and meeting client deadlines.
- My duties also included negotiating with suppliers to secure favorable terms, maintaining and updating our digital sales platforms, and proactively seeking out new business opportunities through targeted outreach and relationship building.
- Managed company website & Trademe site.
- Remained with the company from 2019 to 2025 to assist with the changeover and upskilling of new staff.
- Originally a Family business which was sold & acquired by a new owner in 2019.
International Travel Consultant
Air New Zealand
11.2011 - 11.2012
- Quoting fare prices domestically and internationally.
- Booking multi sector flights, accommodation, and travel insurance.
- Issuing e-tickets and providing frequent flyer programme support.
- Managing calls from customers all over the world, developing highly effective relationships across the group with both internal and external customers.
Senior Travel Consultant
Gilpin Corporate Travel
11.2010 - 11.2011
- Contract for business growth ahead of Rugby World Cup.
- Meet & greet, escort to/from events during VIP visits to NZ.
- Managed all flights, accommodation and transfers for a Gilpin VIP company group conference, coordinating movement of 250 people for duration of conference.
Team Leader & International Corporate Travel Consultant
Atlantic Pacific AMEX Travel
01.2009 - 01.2011
- Team leader from 2009 to 2011.
- International corporate travel consultant from 2000 to 2009.
Team Leader & Senior Long-Haul Consultant
American Express Carter Holt
06.1995 - 11.1997
Contract and temp roles
Atlantic Pacific Business Travel
03.1994 - 05.1995
Morgan Stanley travel office
American Express Europe
London, UK
12.1993 - 03.1994
Senior Long-Haul Consultant
Snell’s Holiday Shoppe
02.1986 - 11.1993
Education
Certificate IV - Business
Qantas College
Australia01.2009
National Certificate - Travel Level 4
01.2005
National Certificate - Travel Level 3
01.2003
IATA International Advanced Certificate - Competency
IATA International Standard Diploma -
Skills
- Quick decision-making
- Patient admissions
- Electronic health records
- Regulatory compliance
- Health information management
- Medical terminology
- Customer relationship management
- Conflict resolution
- Adaptability
- Strong administrative skills
- Organizational skills
- Multitasking
- Attention to detail
- Customer service
- Excellent communication skills
- Interpersonal skills
- Professionalism
- Confidentiality
- Calming anxious patients
- Prioritizing needs
- Achieving targets
- Proactive
- Task delegation
- Leadership skills
- Motivating staff
- Achieving objectives
- Effective communication
- Time management
- Patient safety
- Health information systems
- Emergency preparedness
- Healthcare compliance
References
Available on Request
Timeline
Ward Administrator
Auckland City Hospital
01.2022 - Current
Senior Customer Service & Sales Rep
United Products
01.2012 - 12.2025
International Travel Consultant
Air New Zealand
11.2011 - 11.2012
Senior Travel Consultant
Gilpin Corporate Travel
11.2010 - 11.2011
Team Leader & International Corporate Travel Consultant
Atlantic Pacific AMEX Travel
01.2009 - 01.2011
Team Leader & Senior Long-Haul Consultant
American Express Carter Holt
06.1995 - 11.1997
Contract and temp roles
Atlantic Pacific Business Travel
03.1994 - 05.1995
Morgan Stanley travel office
American Express Europe
12.1993 - 03.1994
Senior Long-Haul Consultant
Snell’s Holiday Shoppe
02.1986 - 11.1993
Certificate IV - Business
Qantas College