Melody Townsend
Whanganui
Summary
As a Restaurant Team Leader at Gracias Tex Mex, I spearheaded initiatives that significantly boosted health inspection scores and profitability. My expertise in staff scheduling and my positive attitude enhanced team motivation and customer satisfaction, showcasing my ability to blend hard and soft skills for impactful leadership.
Overview
4
4
years of professional experience
Work History
Restaurant Team Leader
Gracias Tex Mex
03.2019 - 03.2023
- Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
- Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
- Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
- Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
- Collaborated with management to develop strategies for improving overall restaurant performance and profitability.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
NCEA - Level 2 English & Maths, Level 1 Science, Japanese
Te Aho O Te Kura Pounamu
Wellington, WGNGraduate Certificate - Automotive Engineering
UCOL
Whanganui, MWT04.2024
Skills
- Team motivation
- Scheduling staff
- Task delegation
- Promotional strategies
- Positive and friendly attitude
- Cleaning and sanitizing
- Cash handling
- Customer service
- Health and safety awareness
- Workshop safety awareness
- Incoming call management
Timeline
Restaurant Team Leader
Gracias Tex Mex
03.2019 - 03.2023
NCEA - Level 2 English & Maths, Level 1 Science, Japanese
Te Aho O Te Kura Pounamu
Graduate Certificate - Automotive Engineering
UCOL
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