Summary
Overview
Work History
Education
Skills
In my sparetime
Work Availability
Quote
Timeline
Volunteer

Melody Tosi

Manager
Whanganui,MWT

Summary

I am an enthusiastic skilled people person. With have a diverse range of skills and experience in many areas and am looking for a change in career to utilize and share these skills and experience to support others.

With Covid-19 bringing different challenges into the world, it would be a struggle to find a single person who has not been affected by this in one way or another. I have a passion for helping people and would love to advise and guide those in need during these uncertain times.

With an upbeat and energetic personality I am eager to provide accurate and relevant information and support in a timely matter to individuals affected by Covid-19.

Being assertive yet empathetic, with an impressive attention to detail, dedication, and experience of the ever changing Covid-19 rules and regulations, along with compassionate understanding of peoples differing reactions to these contribute to a background of success in providing assistance to a diverse range of New Zealanders including those who are stressed, confused and upset. Resulting in an excellent reputation to resolve conflict and find solutions to difficult situations with grace.

Overview

20
20
years of professional experience

Work History

Chef/Cafe Manager

Fitzies Bakery And Cafe
Whanganui, MWT
07.2019 - 11.2021
  • Oversaw day to day running of all departments.
  • Designed and enforced Covid-19 policies and procedures within the workplace, updating frequently to correspond with applicable level.
  • Office skills, MYOB, Word, Publisher, Excel on Windows based systems.
  • Implemented Health and Safety, Training and record keeping templates, policies and procedures, moving from Small Owner operated business to Large Company with solid paperwork backed policies and procedures, reducing risk of harm to employees and businesses reputation.
  • Customer service and complaints.
  • Staff and supplier relationships.
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Generated employee schedules, work assignments and determined appropriate compensation rates.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Collaborated with other personnel to produce and modify menus and selections.
  • Developed recipes and menus by applying understanding of market demand and culinary trends,
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Developed and cooked memorable dishes that brought new customers into establishment.
  • Obtained fresh, local ingredients to lower grocery costs.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Handled and stored food to eliminate illness and prevent cross-contamination.

Specialty Food Assistant Chef

Fitzies Bakery And Cafe
Whanganui, MWT
06.2018 - 07.2019
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Used coordination and planning skills to achieve results according to schedule

Process worker

Landmeats VA, Landmeats New Zealand
11.2017 - 06.2018
  • Knife handling skills
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs
  • Maintained compliance with health, safety and environment practices
  • Isolated and prepared equipment for corrective and scheduled maintenance procedures
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment

Manager

Landmeats Canteen, Meg Hayes Limited
03.2017 - 11.2017
  • Opened up new Canteen, where there was obvious resentment by employees, quickly exceeded financial goals on regular basis by building professional relationships with customers.
  • Developed new menu ideas, which were cost and time effective as well as being exciting and well received by customers.
  • Generated huge upturn in business
  • Managed Staff
  • Sole Charge of business
  • Cash Handling skills
  • Customer service
  • Ordering and stock management
  • Daily/Weekly/Monthly food safety checks
  • Achieved or

Affco Canteen, Kitchen Assistant

Meg Hayes Limited
10.2016 - 03.2017
  • Was originally employed for 2 hours/day this was extended to full time in my first week
  • Trained new staff
  • Was left in sole charge of staff and ordering while boss was away
  • After 4 months was asked to open up and manage a new Canteen on another site for employer
  • Cake Baking/Decorating
  • Homemade by Mel Facebook page

Rail Digger Operator

J V Rail, T, Drainage Gang Palmerston
, North
01.2011 - 01.2015
  • Protected worksites, scoped and submitted all paperwork
  • Supervisor of team when our gang was split between 2 sites
  • Became permanent 2nd Digger in Drainage Gang
  • Selected to work down South for 5 months
  • Became 2IC of Drainage Gang
  • Started Protecting Worksites
  • First Hi-rail Hydrema operator in New Zealand

Rail Operator, Private Cleaner, Domestic and Commercial Cleaner

Whanganui
01.2005 - 01.2012
  • Started with one private house clean, word of mouth spread my business to full time
  • Intrusted with customers keys
  • Delivered quality customer service to address urgent needs and cleaning requests.

Sole Night carer

Whanganui
01.2006 - 01.2010
  • In the Villa (3pm—8am)
  • Organised Clients dinner and supervised night routines
  • Provided comfort and company
  • Assisted personal hygiene needs

Education

Bachelor of Science - Psychology

Open Polytechnic
New Zealand
01-2004

Sixth Form Certificate -

Whanganui High School
Wanganui
12-2000

Skills

  • Excellent Communication/ cultural awareness
  • Problem Solving/Reasoning ability
  • Time Management/Planning
  • Health and Safety/Policies and procedures
  • Accomplished manager

In my sparetime

I enjoy decorating cakes and developing my knowledge on all things creative. I originally started cake decorating as I wanted to make beautiful cakes for people who couldn’t afford a professional cake decorator. Completely self taught this is what got me into the food industry and its something I still enjoy doing today. I successfully mastered making characters and roses out of fondant, stenciling, hand painting, drip cakes and continue to grow my skill set with every cake I create. You can see some of my creations and my story here https://www.facebook.com/homemadebymel/

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Nothing is a waste of time if you use the experience wisely.
Auguste Rodin

Timeline

Chef/Cafe Manager

Fitzies Bakery And Cafe
07.2019 - 11.2021

Specialty Food Assistant Chef

Fitzies Bakery And Cafe
06.2018 - 07.2019

Process worker

Landmeats VA, Landmeats New Zealand
11.2017 - 06.2018

Manager

Landmeats Canteen, Meg Hayes Limited
03.2017 - 11.2017

Affco Canteen, Kitchen Assistant

Meg Hayes Limited
10.2016 - 03.2017

Rail Digger Operator

J V Rail, T, Drainage Gang Palmerston
01.2011 - 01.2015

Sole Night carer

Whanganui
01.2006 - 01.2010

Rail Operator, Private Cleaner, Domestic and Commercial Cleaner

Whanganui
01.2005 - 01.2012

Bachelor of Science - Psychology

Open Polytechnic

Sixth Form Certificate -

Whanganui High School
Melody TosiManager