MELVIN GEORGE
Rotorua
Summary
Accomplished SR TRAVEL CONSULTANT with a proven track record at SEHION TOURS, enhancing client satisfaction through exceptional service and expert travel advice. Skilled in GDS systems like Amadeus and relationship management, I achieved significant revenue growth by upselling services. Expert in time management and critical thinking, I excel in creating personalized travel experiences.
Overview
20
20
years of professional experience
Work History
SR TRAVEL COUNSULTANT
SEHION TOURS
01.2024 - Current
- World wide Airline ticketing, using major GDS systems, such as Amadeus, Galileo, Sabre.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Handled sensitive personal data with discretion.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
- Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
- Followed up with customers to increase customer service with travel plans.
Manager of Operations
OSAKA TRAVEL GROUP
01.2021 - 07.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reported issues to higher management with great detail.
- Initiated cost-saving initiative by optimizing resource allocation, which significantly reduced operational expenses.
TRAVEL COUNSULTANT
Seera Group
07.2007 - 07.2020
- Providing Excellent travel experience for companies, which include Petroleum , Health and public sectors.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travellers.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Collected, handled and documented payments for travel services and associated feels.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
TRAVEL COUNSULTANT
TRINITY TRAVEL GROUP
01.2006 - 06.2007
- Organized trips for individual, family and business travellers.
- Incharge for Domestic ticketing
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Customer Service Representative
COCHIN INTERNATIONAL AIRPORT
01.2005 - 12.2006
- Check in Counter Staff / Customer Service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - Airlines
IATA / UFTA
Cochin10-2004
Skills
- Exceptional customer service
- Time Management
- Training and mentoring
- Critical Thinking
- Decision-Making
- Creativity and Innovation
- Complex Problem-Solving
- Client Relationship Building
- Relationship Management
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Tamil
Full Professional
Arabic
Professional Working
Interests
- Volunteer Work
- Swimming
- Music
Timeline
SR TRAVEL COUNSULTANT
SEHION TOURS
01.2024 - Current
Manager of Operations
OSAKA TRAVEL GROUP
01.2021 - 07.2023
TRAVEL COUNSULTANT
Seera Group
07.2007 - 07.2020
TRAVEL COUNSULTANT
TRINITY TRAVEL GROUP
01.2006 - 06.2007
Customer Service Representative
COCHIN INTERNATIONAL AIRPORT
01.2005 - 12.2006
Diploma - Airlines
IATA / UFTA
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