Dedicated hospitality and tourism professional pursuing a Master of Business in Tourism Management. Experienced in customer service, visa consultation, and hospitality operations. Excels in communication, organisational skills, and efficiency in high-pressure environments. Committed to enhancing service quality and supporting team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeper
Accor
Hamilton central, Hamilton
03.2025 - Current
Changed bed linens, made beds, and replenished room amenities to enhance guest comfort
Manage cleaning schedules and complete assigned rooms within shift time
Maintain housekeeping equipment and cleaning supplies
Report maintenance issues or damaged items to the supervisor
Follow health, safety, and hygiene standards while performing dutiesClean and service guest rooms, bathrooms, and hotel corridors according to hotel standards
Ensure rooms are properly prepared for arriving guests
Visa Consultant
Savanna International Tours and Travels
Angamaly, Ernakulam, Kerala
01.2022 - 01.2025
Guided clients on visa requirements, documentation, and application procedures
Guided clients through visa application processes for various countries, enhancing their understanding and compliance
Prepared and submitted visa applications in accordance with embassy guidelines
Verified travel documents for accuracy and completeness, reducing potential delays in application processing
Tracked application progress and maintained client records, ensuring timely updates and effective communication
Communicated with clients regarding visa updates, requirements, and approval
Provided customer service and support throughout the visa application process
Education
Masters of Business in Tourism Management - Tourism And Hospitality Management
University of Waikato
Hamilton, NZ
02-2025
B. VOC (Bachelor of Vocation in Travel And Tourism Management) - Tourism And Travel Management