Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

MELVIN AUGUSTINE

FRANKTON,HAMILTON

Summary

Dedicated hospitality and tourism professional pursuing a Master of Business in Tourism Management. Experienced in customer service, visa consultation, and hospitality operations. Excels in communication, organisational skills, and efficiency in high-pressure environments. Committed to enhancing service quality and supporting team success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Housekeeper

Accor
Hamilton central, Hamilton
03.2025 - Current
  • Changed bed linens, made beds, and replenished room amenities to enhance guest comfort
  • Manage cleaning schedules and complete assigned rooms within shift time
  • Maintain housekeeping equipment and cleaning supplies
  • Report maintenance issues or damaged items to the supervisor
  • Follow health, safety, and hygiene standards while performing dutiesClean and service guest rooms, bathrooms, and hotel corridors according to hotel standards
  • Ensure rooms are properly prepared for arriving guests

Visa Consultant

Savanna International Tours and Travels
Angamaly, Ernakulam, Kerala
01.2022 - 01.2025
  • Guided clients on visa requirements, documentation, and application procedures
  • Guided clients through visa application processes for various countries, enhancing their understanding and compliance
  • Prepared and submitted visa applications in accordance with embassy guidelines
  • Verified travel documents for accuracy and completeness, reducing potential delays in application processing
  • Tracked application progress and maintained client records, ensuring timely updates and effective communication
  • Communicated with clients regarding visa updates, requirements, and approval
  • Provided customer service and support throughout the visa application process

Education

Masters of Business in Tourism Management - Tourism And Hospitality Management

University of Waikato
Hamilton, NZ
02-2025

B. VOC (Bachelor of Vocation in Travel And Tourism Management) - Tourism And Travel Management

Sree Sankara College
Kerala
06-2019

Skills

  • Customer Service and Guest Relations
  • Time management
  • Fast-paced multitasking
  • Travel coordination
  • Problem solving
  • Adaptability
  • Teamwork and collaboration
  • Verbal and written communication

Certification

Full New Zealand Class 1 Driver's License

Reference

  • Pratheek Shaji - Housekeeping Manager(Ibis Hamilton Hotel) Ph - +64 22 508 4020
  • Kuncheria John - Supervisor (Ibis Hamilton Hotel) Ph - +64 22 396 1599

Timeline

Housekeeper

Accor
03.2025 - Current

Visa Consultant

Savanna International Tours and Travels
01.2022 - 01.2025

Masters of Business in Tourism Management - Tourism And Hospitality Management

University of Waikato

B. VOC (Bachelor of Vocation in Travel And Tourism Management) - Tourism And Travel Management

Sree Sankara College
MELVIN AUGUSTINE