Mema Luteru
Auckland,New Zealand
Summary
Organized individual with proven success in delivering excellent customer service, promoting sales of services and creating successful sales plans. Possesses exceptional communication and organizational skills, a strong aptitude for problem solving and the ability to troubleshoot and diagnose complex automotive issues. Committed to providing excellent customer service and promoting a positive shopping experience.
Overview
10
10
years of professional experience
Work History
Service Advisor
John Andrew Mazda
06.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Advisor/Branch Accountant
Honda Cars
10.2019 - 06.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Suggested add-on services that would be helpful to customers and improve bottom line
- Maintained high customer satisfaction standards to meet or exceed targets
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
- Acting as liaison officer between customers and company Technician/Mechanics in terms of repairs and replacements of car parts
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Increased customer satisfaction by resolving issues
- Counseled debtors on payment options and arranged installment agreements
- Recorded all information regarding financial status of customers
- Used skip tracing and other techniques to locate debtors
- Counted cash handling, verified and handled bank deposits and all company cars transactions
Customer Service Representative
Warehouse Stationery
03.2015 - 09.2019
- Company Overview: Fulfillment Center
- Resolved all customer complaints in a professional manner whilst prioritising customer satisfaction
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organised the shop, including the checkout desk and displays
- Communicated clear expectations and goals to each team member
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Welcomed customers into the shop and helped them locate items
- Actively pursued personal learning and development opportunities
- Shared best practices for sales and customer service with other team members to help improve the shop's efficiency
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Fulfillment Center
Education
Secondary Education Exam - NCEA Level 1&2
Alfriston College
01.2011
Skills
- Self-motivated
- Attention to Detail
- Decision Making
- Problem-Solving
- Interpersonal Communication
- Active Listening
- Teambuilding
- Multitasking Abilities
- Excellent Communication
- Data Entry
- Conflict resolution
- Shipment processing
- Computer literate
- Customer-orientated
- Personable
- Upselling techniques
- Account Management
- Handling Customer Complaints
Timeline
Service Advisor
John Andrew Mazda
06.2022 - Current
Service Advisor/Branch Accountant
Honda Cars
10.2019 - 06.2022
Customer Service Representative
Warehouse Stationery
03.2015 - 09.2019
Secondary Education Exam - NCEA Level 1&2
Alfriston College
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