Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Memorie Bidois

Memorie Bidois

Sydney,NSW

Summary

Dynamic Monitoring Officer with a proven track record at the Corrections Department, adept at enhancing patient care through comprehensive care plans and effective communication. Skilled in compliance management and relationship building, I successfully advocated for patients' rights, ensuring optimal health outcomes and streamlined service delivery.

Overview

7
7
years of professional experience

Work History

Care Coordinator

Meditech Staffing
03.2020 - 01.2022
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
  • Improved communication among healthcare providers, streamlining the coordination of services for patients.
  • Facilitated appointments and transportation for patients, streamlining access to essential medical services.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
  • Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
  • Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
  • Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.
  • Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
  • Ensured compliance with healthcare regulations and standards, maintaining patient safety and confidentiality.
  • Coordinated volunteer support services for patients requiring additional home care assistance.

Monitoring Officer

Corrections Department
01.2020 - 03.2021


  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Permitted entry with escort for approved persons into secure locations.
  • Contacted law enforcement in case of unauthorized persons, documents, and materials.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Enhanced monitoring accuracy by implementing advanced tools and software solutions.
  • Coordinated efforts among team members during critical situations, resulting in swift resolution of issues.
  • Identified potential risks and implemented mitigation strategies to minimize their impact.
  • Developed detailed reports for management, highlighting key trends and patterns in monitored activities.
  • Supported continuous improvement initiatives by regularly reviewing existing procedures and suggesting enhancements where needed.
  • Collaborated with cross-functional teams to ensure comprehensive monitoring coverage across all departments.
  • Streamlined data collection processes for improved efficiency and accuracy in reporting.
  • Established performance metrics to evaluate the effectiveness of monitoring efforts over time.
  • Played a key role in achieving positive audit outcomes through meticulous documentation and record-keeping practices.

Security Concierge

University Of Sydney Business School
02.2019 - 11.2019
  • Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
  • Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
  • Contributed to a safe living environment by enforcing community rules and regulations consistently.
  • Assisted in emergency situations, following established protocols and providing support to first responders.
  • Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
  • Demonstrated adaptability in responding to changing circumstances or emergencies with composure under pressure.
  • Maintained a professional demeanor while managing access control, ensuring only authorized personnel entered the premises.
  • Promoted a positive atmosphere by greeting all individuals warmly upon arrival at the property entrance.
  • Provided top-notch customer service to residents and visitors, addressing concerns and answering inquiries promptly.
  • Utilized strong communication skills to liaise between residents, staff, and external vendors for seamless service delivery.
  • Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
  • Screened incoming employees, personal belongings, and shipments for security concerns.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Wrote detailed reports of all security breaches and investigations.
  • Responded quickly to emergency situations to assess and deflect issues.

Security Control Center Operator

Nutech Fire Alarm & Security
02.2015 - 08.2019
  • Continuously enhanced knowledge of emerging threats and technologies through ongoing professional development courses and certifications.
  • Monitored video feeds from multiple camera angles, allowing for swift identification and resolution of potential security concerns or breaches.
  • Coordinated emergency response efforts during crisis situations, ensuring rapid deployment of first responders to affected areas.
  • Reduced response times to incidents by streamlining communication protocols between security personnel and emergency services.
  • Collaborated with cross-functional teams to develop and implement risk mitigation strategies for high-risk areas within the facility.
  • Facilitated smooth transitions during shift changes by thoroughly documenting activities and sharing critical information with incoming operators.
  • Optimized shift scheduling processes, resulting in improved coverage and reduced overtime costs among the operator team.
  • Conducted regular audits of security equipment, identifying potential vulnerabilities and recommending corrective actions.
  • Streamlined access control processes for visitors by implementing an automated visitor management system at entry points.
  • Improved incident documentation quality by developing standardized report templates for use by all operators.
  • Maintained strict compliance with industry regulations through consistent monitoring, reporting, and enforcement of security policies.
  • Contributed to a safer work environment by promptly addressing employee concerns related to safety or suspicious activity within the facility.
  • Assisted in the design and implementation of a comprehensive security awareness program to educate employees on best practices and policies.
  • Developed strong working relationships with local law enforcement agencies, enhancing collaboration during joint operations or investigations.
  • Conducted thorough access control audits, ensuring that only authorized personnel had access to restricted areas within the facility.
  • Implemented comprehensive training programs for new operators, ensuring adherence to company policies and regulatory standards.
  • Enhanced security measures by implementing advanced surveillance technology and monitoring software in the control center.
  • Supported management in conducting thorough investigations into security incidents, providing timely reports on findings and resolutions.
  • Increased overall situational awareness by consistently updating and maintaining accurate logs of all security events and incidents.
  • Assisted in the development of standard operating procedures, contributing to a more efficient workflow in the control center.
  • Permitted entry with escort for approved persons into secure locations.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Monitored employee activities, confirming compliance with security regulations.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Participated in staff meetings, special events, and professional development activities.
  • Contacted law enforcement in case of unauthorized persons, documents, and materials.
  • Oversaw entry and exit of up to Number employees and visitors daily.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Examined doors, windows and gates to verify security.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Wrote detailed reports of all security breaches and investigations.
  • Responded quickly to emergency situations to assess and deflect issues.

Education

Legal Executive - Law

Open Polytechnic
Wellington, WGN
02.2017

Skills

  • Compliance management
  • Financial monitoring
  • Discipline and focus
  • Teamwork and loyalty
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Crew leadership
  • Adaptability and flexibility
  • Decision-making
  • Situational awareness
  • Relationship building
  • Field training
  • Team building
  • Leadership development
  • Task prioritization
  • Surveillance monitoring
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Operational planning
  • Conflict resolution
  • Operations management
  • Goal setting
  • First aid and buddy care
  • Risk assessment
  • Professionalism
  • Interagency coordination
  • Interpersonal communication
  • Strategic planning
  • Security protocols
  • Surveillance techniques
  • Mechanical expertise
  • Communications equipment operation
  • Force protection
  • Time management abilities
  • Continuous improvement
  • Verbal reports
  • Adaptability
  • Written communication
  • Personnel management
  • Project management
  • Training management
  • Crisis management
  • Land navigation
  • Technical expertise
  • Cultural awareness
  • Emergency response
  • Problem-solving aptitude
  • Conduct standards
  • Stress management
  • Information security

Timeline

Care Coordinator

Meditech Staffing
03.2020 - 01.2022

Monitoring Officer

Corrections Department
01.2020 - 03.2021

Security Concierge

University Of Sydney Business School
02.2019 - 11.2019

Security Control Center Operator

Nutech Fire Alarm & Security
02.2015 - 08.2019

Legal Executive - Law

Open Polytechnic

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Memorie Bidois