Memory Mau
Self-employeed
Hamilton,WKO
1
Language
14
years of professional experience
Detail-oriented professional with a diverse background in beauty therapy and machine operation. Recognized for strong communication skills, adaptability, and the ability to manage multiple tasks efficiently while ensuring high-quality outcomes.
Work History
Beauty Therapist
4 Years 4 Months- Managed daily appointments and workload independently.
- Provided professional treatments and services.
- Maintained high standards of hygiene and cleanliness.
- Provided professional and friendly customer service.
- Built strong communication and interpersonal skills.
- Maintained attention to detail and consistently providing high standards of work.
- Managed multiple tasks while working to strict timeframes.
- Managed stock, equipment and supplies.
Machine Operator
3 Years- Operated high-speed machinery, ensuring optimal performance and adherence to safety protocols.
- Monitored production processes, identifying and resolving equipment malfunctions promptly.
- Conducted routine maintenance on machines to enhance operational efficiency and reduce downtime.
- Trained new operators on equipment usage, safety standards, and operational procedures.
- Working as part of a production team to meet daily targets.
- Maintaining focus and attention to detail during production processes.
- Checking products and maintaining high quality standards.
Machine Operator
3 Years- Implemented process improvements that increased output quality and reduced waste during production runs.
- Following strict health and safety procedures.
- Monitoring production processes and maintaining high quality.
- Maintaining a clean and safe working environment.
- Led team meetings to discuss production goals, safety updates, and continuous improvement initiatives.
- Adapting to different shifts, tasks and production requirements.
- Working effectively within a large production team and independently.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Phone Sales Consultant
2 Years 6 Months- Drove sales through effective communication and product knowledge, enhancing customer satisfaction.
- Developed tailored solutions for clients, improving retention rates and loyalty.
- Analyzed customer feedback to identify trends, informing product offerings and service improvements.
- Trained new team members on sales techniques and company protocols, fostering a collaborative environment.
- Improved customer retention with exceptional after-sales support, ensuring repeat business and loyalty.
- Overcame customer objections skillfully with well-reasoned rebuttals and empathetic listening, resulting in increased closed deals.
- Maintained a professional and positive approach in a busy environment.
Bartender
2 Years 6 Months- Maintained bar cleanliness and organization to ensure efficient service operations.
- Provided friendly and professional customer service.
- Served customers efficiently in a busy environment.
- Handled cash and EFTPOS transactions.
- Managed multiple tasks in a busy environment.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
Education
- Beauty Therapist
Level 4 Computer Course
High School Diploma
- NCEA Level 3
Skills
Attention to detail
Workplace safety
Teamwork and collaboration
Lash and brow maintenance
Strong multitasking
Customer service
Team player attitude
Clear and effective communication
Engaging personality
Inbound and outbound calls
Relationship building
Appointment scheduling
Mentoring and coaching
Languages
English
Timeline
Beauty Therapist
Self-employeed
2021.11 - 2026.03Read More
Machine Operator
Visy Board
2018.02 - 2021.02Read More
Machine Operator
Fonterra
2015.01 - 2018.01Read More
Phone Sales Consultant
Telstra Clear
2012.04 - 2014.10Read More
Bartender
Malaga Tavern
2012.04 - 2014.10Read More
Lash & Co
from Beauty Therapist
Read More
TWOA
Level 4 Computer Course
Read More
Forest View High School
High School Diploma
Read More