Menadi Atukorale
Auckland
Summary
Dynamic Customer Service Representative with a proven track record at BP Connect, excelling in customer satisfaction and relationship building. Enhanced customer satisfaction through effective problem resolution and active listening, leading to increased loyalty. Skilled in payment processing and building connections with customers, fostering a collaborative team environment for operational excellence.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
BP Connect
10.2023 - Current
- Outgoing and bubbly with all customers
- Resolved customer inquiries efficiently, enhancing overall service experience.
- Assisted in processing transactions accurately, ensuring compliance with company policies.
- Maintained knowledge of products and services to provide accurate information to customers.
- Collaborated with team members to streamline communication processes and improve response times.
- Trained new employees on customer service protocols and best practices for operational excellence.
- Handled escalated issues professionally, fostering positive customer relationships and satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Biological Sciences And Pharmacology
University of Auckland
Auckland, NZ11-2029
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
- Payment processing
- Client relations
- Follow-up skills
- Microsoft outlook
- Paperwork processing
- Order processing
- Microsoft PowerPoint
- Staff training
- Customer relationship management (CRM)
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
BP Connect
10.2023 - Current
Bachelor of Science - Biological Sciences And Pharmacology
University of Auckland
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