Meraiah Laina
Otahuhu,AUK
Summary
I am organised, dependable and can manage multiple priorities at once. I am willing to take on added responsibilities to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Always handle frustrated customers with professionalism and a positive attitude.
Overview
8
8
years of professional experience
Work History
Kitchen Hand
The Hangi Shop
Otahuhu, AUK
05.2016 - 12.2021
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- training new employees and implementing procedural changes
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
- Assisting in deliveries for catering orders
Customer Service Representative
PBT Couriers
Mount Wellington, AUK
02.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high call volumes daily while maintaining a positive attitude and commitment to excellent service delivery.
- Contributed to team success, consistently meeting or exceeding performance metrics in call handling and problem resolution.
Freight Coordinator
PBT Couriers
Mount Wellington, AUK
12.2022 - Current
- Efficiently managing enquires from PBT branches nation wide and finding the best solutions to meet or exceed satisfactory results
- Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
- Inspected freight for any damage or faults prior to loading.
- following protocol of informing customers whether their goods have been damaged. (e.g. Completing damage report and sending to claims)
- Sorted and organised packages to make deliveries to correct address.
- Assisted in deliveries and pickups where volumes were high
Education
Otahuhu College
OTAHUHU, AUK12.2020
Skills
- Warehouse Operations (heavy lifting, sorting and handling customers)
- Strong communication skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
References
The hangi shop
Catherine Lim - Boss
Ph: 027 241 7994
Pbt
Gary Boxhall-hunt - National Manger CS
Email: garyb@pbt.co.nz
Pbt
Via Muaiava - Fleet Manager
Email: viam@pbt.co.nz
Ph: 021 223 5057
Timeline
Freight Coordinator
PBT Couriers
12.2022 - Current
Customer Service Representative
PBT Couriers
02.2022 - 12.2022
Kitchen Hand
The Hangi Shop
05.2016 - 12.2021
Otahuhu College