Summary
Overview
Work History
Education
Skills
Timeline
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Mercedes Tierney

Whangarei,NTL

Summary

Detail-oriented administrator with strong customer service and organizational skills. Demonstrated proficiency in payroll management and administrative support, enhancing team efficiency and communication. Results-driven professional with a solid background in administrative tasks and customer service. Proven ability to manage payroll for a 28-person team while streamlining operations to enhance productivity and team support.

Overview

4
4
years of professional experience

Work History

Administrator

TDG ENVIRONMENTAL
Whangarei CBD, Whangarei
03.2023 - 05.2024
  • Full time position
  • Calculated hours and submitted payroll to achieve timely distribution of funds for 28-person team.
  • Supported TDG team by handling administrative tasks, including but not limited to:
  • AP & AR
  • Report Collation
  • Purchase Orders
  • Tech 1 Data Entry

Retail Assistant

REPCO WHANGAREI
Wangarei CBD, Whangarei
11.2022 - 03.2023
  • Full time position
  • Maintain tidy and organized store environment
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to brand
  • Used POS system to process sales, returns, Click & collects, Click & Delivers
  • and gift card purchases
  • Replenished sales floor merchandise and organized shelves
  • Trained with representative sales team offering product to a wide range of
  • companies in Whangarei.

WAITRESS

DICKENS INN
WHANGAREI CBD, Whangarei
05.2022 - 11.2022
  • Part Time role while studying
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers,
  • successfully increasing referrals, and walk-in business.

WEIGH BRIDGE ADMIN

CLEMENTS CONTRACTORS
WHANGAREI CBD, Whangarei
05.2021 - 02.2022
  • Part Time role while studying
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Greeted Customers and sent them to where they need to be loaded
  • Maintained databases to track and record customer data.

RETAIL ASSISTANT

MAUNU PHARMACY
WHANGAREI CBD, Whangarei
09.2020 - 04.2021
  • Part Time role while studying
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers find suitable medicines that are needed

Education

High School Diploma -

Whangarei Girls High School
Whangarei, NZ
11-2022

Skills

  • Level 2 Hospitality Course 13276v5 & 167v8
  • Level 2 Barista Course 17288v7 & 17285v9
  • NCEA level 1 & 2
  • First Aid Course
  • Workplace First Aid Course
  • Customer Service Skills
  • POS System Operator
  • Assistance Cash Register
  • Customer Support
  • Telephone Etiquette
  • Verbal and Written Communication

Timeline

Administrator

TDG ENVIRONMENTAL
03.2023 - 05.2024

Retail Assistant

REPCO WHANGAREI
11.2022 - 03.2023

WAITRESS

DICKENS INN
05.2022 - 11.2022

WEIGH BRIDGE ADMIN

CLEMENTS CONTRACTORS
05.2021 - 02.2022

RETAIL ASSISTANT

MAUNU PHARMACY
09.2020 - 04.2021

High School Diploma -

Whangarei Girls High School

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Mercedes Tierney