Summary
Overview
Work History
Skills
Awards
References
Timeline
Generic

Matilda Matatia

Auckland,AUK

Summary

My Objective is that I would like to do and achieve the best that I can to help others through my experiences. If opportunity did arise for me in different areas of expertise I would definitely take it upon myself to do the best of my ability. As I am a person that grabs opportunity while I can. I am open and available to all task and capable to complete the task at hand.

Overview

16
16
years of professional experience

Work History

Housekeeping Team Leader

Auckland Unlimited
11.2022 - Current


  • Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
  • Reduced guest complaints with proactive communication and addressing issues promptly.
  • Managed team productivity and workflow to exceed quality standards.
  • Stock take
  • Made sure buildings used for events are clean and ready
  • Used computer to read emails and write end of Shift reports
  • Rostering
  • Attended Meetings, Forums, Courses

Housekeeping Supervisor

Auckland Unlimited
01.2013 - Current
  • Managed team members
  • Maintained efficiency by assigning all daily work tasks to employees
  • Continuously checking on staff and checking that they are completing task
  • Worked along side co workers
  • Prepare products and tools that is needed for cleaning
  • Communicate along side manager.

Housekeeper

Auckland Unlimited
01.2013 - Current
  • Kept bathrooms fresh and clean with regular wipe downs, trash collection, and supply restocking
  • Maintained events
  • Report incidents and hazards
  • Met budget targets through careful use of supplies
  • Met guest needs by delivering requested items and cleaning up spills
  • Prevented spread of germs and active infections through consistent cleaning and sanitizing
  • Controlled housekeeping supplies such as trash bags and chemicals, as well as reusable linens
  • Cleaned areas after event.

Customer Service Representative

BP Connect
02.2021 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy
  • Handled calls efficiently, finding resolutions for both customers and the company.
  • Responded to customer requests for products, services, and assist with petrol fuel.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Provided training to new hires, contributing to their successful integration into the team.
  • Stock take, insuring product’s are scanned/ packed and are in the right place
  • Worked in the cafe area, cooking, cleaning, maintaining the kitchen
  • Used pos machine’s for cashiers

Kitchen Hand/ Chef Assistance

Lynton Lodge Hospital
01.2009 - 01.2018
  • Supported kitchen team members with efficient ingredient preparation and supply restocking
  • Prepared pots, pans, and utensils for use by sanitizing in three-compartment sink
  • Enforced proper food handling requirements by monitoring and recording food temperatures
  • Assisted with food and beverage service to dining room and resident common areas
  • Assisted with light food preparation under direction of senior kitchen staff
  • Reduced spread of germs, effectively cleaning and maintaining all kitchen stations and storage areas
  • Assisted dining room staff by delivering food carts to and from dining room pantries
  • Collected and discarded trash and recyclables in proper containers
  • Handled diverse kitchen upkeep work, including collecting trash, sweeping, and mopping
  • Assembled meal trays with foods in accordance with patients' diets
  • Prepared for busy periods by cutting, slicing and washing frequently used ingredients
  • Assisted with food service by working closely with servers to move food out quickly
  • Kept kitchen organized by cleaning up waste and leftover foods
  • Vacuumed dining area and swept and mopped kitchen floor.

Laundry Attendant

Lynton Lodge Hospital
01.2009 - 01.2018
  • Collected soiled linen bags from housekeepers and reporting missing bags for tracing
  • Achieved precise looks by folding sheets, pillowcases, and bathroom linens by hand
  • Supported housekeepers by placing and organizing linens
  • Loaded articles into washers or dry-cleaning machines, or directed other workers to perform loading
  • Spread soiled articles on work tables and positioned stained portions over vacuum heads or on marble slabs
  • Kept equipment working properly by cleaning filters and lubricating high-friction components
  • Operated dry-cleaning machines to clean soiled articles
  • Cleaned machine filters and lubricated equipment
  • Operated extractors and driers.

Healthcare Assistant

Lynton Lodge Hospital
01.2009 - 01.2018
  • Improved patient quality of life by assisting with daily living activities
  • Recorded vital signs and compiled health histories by asking questions and noting all current medications
  • Assisted nursing staff with indirect patient care needs, including updating charts and schedules
  • Answered patient call lights and delivered appropriate assistance after identifying needs and issues
  • Greeted patients upon arrival and assisted with sign-in process, including gathering health insurance and referral data
  • Transported patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds
  • Avoided treatment errors, carefully checking personal details and medication information
  • Kept patients comfortable with clean linens and well-stocked rooms
  • Resolved patient issues by quickly responding to calls and emergency issues
  • Helped patients with limited mental and physical capacity handle daily living tasks such as feeding and grooming
  • Prevented bedsores, consistently turning patients every [Number] hours
  • Helped patients move safely with skilled mobility support
  • Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools.

Skills

  • First aid course
  • Leadership course
  • Health and safety course
  • Housekeeping knowledge
  • Customer service focus
  • Cleaning techniques
  • Chemical Handling
  • Workload Management
  • Team building expertise
  • Report Preparation
  • Multitasking and Prioritizing
  • Time Management
  • Sweeping and Mopping
  • Cleaning bathrooms
  • Team Support and Collaboration
  • Deep Cleaning Protocols
  • Vacuuming
  • Relationship Building
  • Kitchen Cleaning and Dishwashing
  • Work Planning and Organization
  • Health and safety compliance
  • Window Cleaning
  • Trash Collection and Disposal
  • Dusting furniture
  • Supply Stocking
  • Floor Cleaning, Polishing, and Waxing
  • Floor Vacuuming
  • COVID-19 Safety Procedures
  • Restroom detailing
  • Staff Training

Awards

  • Food and Safety Certificate
  • First Aid Certificate

References


  • Natuline Reece- HSK Supervisor, 027 263 4678
  • Orlando Shepherd- Sue Chef, 021 0909 4411
  • Lily- HSK Mananger, 027 263 4822
  • Adam Banaba- Setup Manager, adam.banaba@aucklandunlimited.com
  • Beauti Loli- Taylors Manager- 021068 6114

Timeline

Housekeeping Team Leader

Auckland Unlimited
11.2022 - Current

Customer Service Representative

BP Connect
02.2021 - 10.2023

Housekeeping Supervisor

Auckland Unlimited
01.2013 - Current

Housekeeper

Auckland Unlimited
01.2013 - Current

Kitchen Hand/ Chef Assistance

Lynton Lodge Hospital
01.2009 - 01.2018

Laundry Attendant

Lynton Lodge Hospital
01.2009 - 01.2018

Healthcare Assistant

Lynton Lodge Hospital
01.2009 - 01.2018

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Matilda Matatia