Matilda Matatia
Auckland,AUK
Summary
My Objective is that I would like to do and achieve the best that I can to help others through my experiences. If opportunity did arise for me in different areas of expertise I would definitely take it upon myself to do the best of my ability. As I am a person that grabs opportunity while I can. I am open and available to all task and capable to complete the task at hand.
Overview
16
16
years of professional experience
Work History
Housekeeping Team Leader
Auckland Unlimited
Auckland NZ
11.2022 - Current
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Managed team productivity and workflow to exceed quality standards.
- Stock take
- Made sure buildings used for events are clean and ready
- Used computer to read emails and write end of Shift reports
- Rostering
- Attended Meetings, Forums, Courses
Housekeeping Supervisor
Auckland Unlimited
01.2013 - Current
- Managed team members
- Maintained efficiency by assigning all daily work tasks to employees
- Continuously checking on staff and checking that they are completing task
- Worked along side co workers
- Prepare products and tools that is needed for cleaning
- Communicate along side manager.
Housekeeper
Auckland Unlimited
01.2013 - Current
- Kept bathrooms fresh and clean with regular wipe downs, trash collection, and supply restocking
- Maintained events
- Report incidents and hazards
- Met budget targets through careful use of supplies
- Met guest needs by delivering requested items and cleaning up spills
- Prevented spread of germs and active infections through consistent cleaning and sanitizing
- Controlled housekeeping supplies such as trash bags and chemicals, as well as reusable linens
- Cleaned areas after event.
Customer Service Representative
BP Connect
Auckland
02.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy
- Handled calls efficiently, finding resolutions for both customers and the company.
- Responded to customer requests for products, services, and assist with petrol fuel.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Provided training to new hires, contributing to their successful integration into the team.
- Stock take, insuring product’s are scanned/ packed and are in the right place
- Worked in the cafe area, cooking, cleaning, maintaining the kitchen
- Used pos machine’s for cashiers
Kitchen Hand/ Chef Assistance
Lynton Lodge Hospital
01.2009 - 01.2018
- Supported kitchen team members with efficient ingredient preparation and supply restocking
- Prepared pots, pans, and utensils for use by sanitizing in three-compartment sink
- Enforced proper food handling requirements by monitoring and recording food temperatures
- Assisted with food and beverage service to dining room and resident common areas
- Assisted with light food preparation under direction of senior kitchen staff
- Reduced spread of germs, effectively cleaning and maintaining all kitchen stations and storage areas
- Assisted dining room staff by delivering food carts to and from dining room pantries
- Collected and discarded trash and recyclables in proper containers
- Handled diverse kitchen upkeep work, including collecting trash, sweeping, and mopping
- Assembled meal trays with foods in accordance with patients' diets
- Prepared for busy periods by cutting, slicing and washing frequently used ingredients
- Assisted with food service by working closely with servers to move food out quickly
- Kept kitchen organized by cleaning up waste and leftover foods
- Vacuumed dining area and swept and mopped kitchen floor.
Laundry Attendant
Lynton Lodge Hospital
01.2009 - 01.2018
- Collected soiled linen bags from housekeepers and reporting missing bags for tracing
- Achieved precise looks by folding sheets, pillowcases, and bathroom linens by hand
- Supported housekeepers by placing and organizing linens
- Loaded articles into washers or dry-cleaning machines, or directed other workers to perform loading
- Spread soiled articles on work tables and positioned stained portions over vacuum heads or on marble slabs
- Kept equipment working properly by cleaning filters and lubricating high-friction components
- Operated dry-cleaning machines to clean soiled articles
- Cleaned machine filters and lubricated equipment
- Operated extractors and driers.
Healthcare Assistant
Lynton Lodge Hospital
01.2009 - 01.2018
- Improved patient quality of life by assisting with daily living activities
- Recorded vital signs and compiled health histories by asking questions and noting all current medications
- Assisted nursing staff with indirect patient care needs, including updating charts and schedules
- Answered patient call lights and delivered appropriate assistance after identifying needs and issues
- Greeted patients upon arrival and assisted with sign-in process, including gathering health insurance and referral data
- Transported patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds
- Avoided treatment errors, carefully checking personal details and medication information
- Kept patients comfortable with clean linens and well-stocked rooms
- Resolved patient issues by quickly responding to calls and emergency issues
- Helped patients with limited mental and physical capacity handle daily living tasks such as feeding and grooming
- Prevented bedsores, consistently turning patients every [Number] hours
- Helped patients move safely with skilled mobility support
- Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools.
Skills
- First aid course
- Leadership course
- Health and safety course
- Housekeeping knowledge
- Customer service focus
- Cleaning techniques
- Chemical Handling
- Workload Management
- Team building expertise
- Report Preparation
- Multitasking and Prioritizing
- Time Management
- Sweeping and Mopping
- Cleaning bathrooms
- Team Support and Collaboration
- Deep Cleaning Protocols
- Vacuuming
- Relationship Building
- Kitchen Cleaning and Dishwashing
- Work Planning and Organization
- Health and safety compliance
- Window Cleaning
- Trash Collection and Disposal
- Dusting furniture
- Supply Stocking
- Floor Cleaning, Polishing, and Waxing
- Floor Vacuuming
- COVID-19 Safety Procedures
- Restroom detailing
- Staff Training
Awards
- Food and Safety Certificate
- First Aid Certificate
References
- Natuline Reece- HSK Supervisor, 027 263 4678
- Orlando Shepherd- Sue Chef, 021 0909 4411
- Lily- HSK Mananger, 027 263 4822
- Adam Banaba- Setup Manager, adam.banaba@aucklandunlimited.com
- Beauti Loli- Taylors Manager- 021068 6114
Timeline
Housekeeping Team Leader
Auckland Unlimited
11.2022 - Current
Customer Service Representative
BP Connect
02.2021 - 10.2023
Housekeeping Supervisor
Auckland Unlimited
01.2013 - Current
Housekeeper
Auckland Unlimited
01.2013 - Current
Kitchen Hand/ Chef Assistance
Lynton Lodge Hospital
01.2009 - 01.2018
Laundry Attendant
Lynton Lodge Hospital
01.2009 - 01.2018
Healthcare Assistant
Lynton Lodge Hospital
01.2009 - 01.2018