Mere Porter
Weymouth,AUCKLAND
Summary
Accomplished professional with expertise in student engagement and conflict resolution, honed at New Zealand School of Tourism. Proven track record in enhancing critical thinking and communication skills. Hardworking Peer Tutor motivated to transform student's academic lives by implementing successful strategies that make differences in all areas. Demonstrated success with most struggling learners. Dedicated to teaching and setting solid example for character.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Tutor/Flight Instructor
New Zealand School of Tourism
02.2025 - Current
- Encouraged students to ask questions and participate in discussions.
- Assisted students in developing effective study habits and strategies for success in school.
- Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members.
- Counseled struggling learners on how best to approach difficult subjects or tasks.
- Adapted instruction methods based on individual learning styles.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Monitored student performance on assignments and assessments throughout the year.
- Organized group activities to allow students to practice problem-solving skills.
Customer Service Representative
Department of Internal Affairs
Manukau Auckland
02.2019 - 07.2020
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Flight Attendant
Jetstar Airways
Auckland
11.2017 - 02.2019
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Provided safety instructions to passengers prior to takeoff and landing.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Completed paperwork related to passenger manifests accurately after each flight.
- Responded to medical emergencies as needed during flights.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Adhered to company policies regarding security measures and protocol at all times.
Customer Service Representative Lead
Qatar Airways
Auckland , AUCKLAND
08.2016 - 11.2017
- Provided support and guidance to new customer service representatives; assisted with onboarding process.
- Created training materials for new customer service representatives.
- Identified opportunities for process improvement through daily analysis of workflow management systems.
- Documented all interactions with customers into company database system.
- Provided one-on-one coaching sessions to help employees improve their customer service skills.
- Developed strategies for improving customer service operations and processes.
Flight Attendant
Virgin Australia Airlines
Auckland, AUCKLAND
09.2007 - 09.2015
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Provided safety instructions to passengers prior to takeoff and landing.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Completed paperwork related to passenger manifests accurately after each flight.
Education
Bachelor of Science - Nursing
Auckland University of Technology
North Shore 07.2015 - 07.2016
Skills
- Student engagement
- Lesson planning
- Assessment methods
- Critical thinking
- Team collaboration
- Conflict resolution
- Communication skills
- Time management
References
References available upon request.
Timeline
Tutor/Flight Instructor
New Zealand School of Tourism
02.2025 - Current
Customer Service Representative
Department of Internal Affairs
02.2019 - 07.2020
Flight Attendant
Jetstar Airways
11.2017 - 02.2019
Customer Service Representative Lead
Qatar Airways
08.2016 - 11.2017
Bachelor of Science - Nursing
Auckland University of Technology
07.2015 - 07.2016
Flight Attendant
Virgin Australia Airlines
09.2007 - 09.2015