Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Mereana Inia

Ngaruawahia,Waikato

Summary

I am an enthusiastic and passionate Maaori who has a strong identity. Also advocates for Maaori to achieve thier full potential.

Knowledgeable whaanau Maaori representative offers demonstrated skills in case management and service coordination. Expertly handles inquiries and service questions to meet whaanau Maaori access needs and correct problems related to care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Whanau Navigator

Public Health Services - Waikato
Hamilton, Hamilton CBD
10.2022 - Current
  • Educated clients about available resources within the community related to health care.
  • Actively listened to whaanau in order to identify their needs and provide effective solutions.
  • Connected whaanau with local organizations that can provide additional assistance or specialized services if necessary.
  • Facilitated whaanau referrals to community agencies or other organizations as needed.
  • Participated in team meetings to discuss complex cases and review treatment plans.
  • Actively participated in outreach activities within the community aimed at raising awareness of available programs and services offered by the organization.
  • Maintained accurate records of whaanau interactions in accordance with agency policies and procedures.
  • Collaborated with other professionals such as social workers, case managers, clinicl staff. to coordinate care for clients.
  • Trained new team members on navigational duties, monitored performance and provided ongoing support and mentoring.
  • Developed individualized service plans for whaanau based on their needs, preferences, and goals.
  • Engaged with stakeholders from partner organizations such as schools or healthcare providers regarding whaanau progress updates.

Senior Healthcare Assistant

Te Puna Oranga, Maaori Health Unit, Waikato DHB
Hamilton, Hamilton
02.2018 - 10.2022
  • Greeted whaanau upon arrival and provided them with orientation materials regarding the facility's amenities.
  • Processed payments from whaanau using cash registers and credit card machines.
  • Conducted regular maintenance of accommodation rooms including vacuuming carpets and cleaning bathrooms.
  • Performed daily room inspections to ensure accommodations were up to standard.
  • Maintained accurate records of room inventory and reservations for future use.
  • Ensured rooms were properly stocked with amenities such as towels, linens, toiletries.
  • Responded to whaanau inquiries in a timely manner via telephone or email.
  • Created reports detailing occupancy rates, average spending per night, number of cancellations.
  • Assisted whaanau by providing directions or recommendations for local attractions or restaurants.
  • Verified that all paperwork was completed correctly prior to check-in process being finalized.
  • Handled payment processing and provided whaanau with receipts and proper bills and change.
  • Handled whaanau complaints and offered complimentary services for hardship cases.
  • Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
  • Delivered exceptional service to every whaanau member through active engagement, effective listening and well-developed interpersonal skills.

Whanau Navigator

Kimihia Rest Home and Hospital
Kimihia, Huntly
09.2014 - 02.2019
  • Assisted patients with activities of daily living.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Conducted patient assessments to identify health problems and develop individualized care plans.
  • Monitored patients' condition by observing physical appearance and reactions to treatments or medications.
  • Monitored individuals to identify and address specific care needs.
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Conducted patient health checks and communicated observations of patients' conditions to medical staff.
  • Greeted patients, answered questions and scheduled appointments.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Administered medications and educated patients and families on correct at-home administration.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Recorded vital signs, weight and patient information in electronic health records system.
  • Implemented creative activities to emotionally support patients throughout medical treatment.

Education

Te Pokaitahi Reo -

Te Whare Waananga O Te Awanuiarangi
Hamilton, NZ
09-2022

Reiki 1 Practitioner -

Usui Shiki Ryoho
Western Sydney, New Soth Wales, Australia
10-2004

Sixth Form Certificate - English, History, Mathematics And Te Reo Maaori

Ngaruawahia High School
Waikato
11-1992

School Certificate - English, History, Science And Te Reo Maaori

Ngaruawahia High School
Waikato
11-1991

Skills

  • Strong Communication Abilities
  • Decision-Making Capabilities
  • Cultural Competency
  • Teamwork and Collaboration
  • Self Motivation
  • Time Management
  • Adaptability and Flexibility
  • Reliability
  • Professionalism
  • Analytical Thinking
  • Active Listening
  • Problem-Solving Abilities
  • Attention to Detail
  • Flight Plans

Languages

Maori
Native/ Bilingual

Certification

  • Te Pookaitahi Reo (Rumaki, Reo Rua) (Te Kaupae 3) 3045 - Te Whare Waananga o Awanuiarangi
  • Reiki 1 Practitioner

Affiliations

  • I am a mother of 6 and a grandmother of 2 who loves being involved with the development of my whaanau through their education and sporting commitments.
  • Proactive member of Tuurangawaewae marae, Tuurangawaewae Waka Ama, Tuurangawaewae Rugby League and Netball club.

Timeline

Whanau Navigator

Public Health Services - Waikato
10.2022 - Current

Senior Healthcare Assistant

Te Puna Oranga, Maaori Health Unit, Waikato DHB
02.2018 - 10.2022

Whanau Navigator

Kimihia Rest Home and Hospital
09.2014 - 02.2019

Te Pokaitahi Reo -

Te Whare Waananga O Te Awanuiarangi

Reiki 1 Practitioner -

Usui Shiki Ryoho

Sixth Form Certificate - English, History, Mathematics And Te Reo Maaori

Ngaruawahia High School

School Certificate - English, History, Science And Te Reo Maaori

Ngaruawahia High School

Similar Profiles

CREATE PROFILE
Mereana Inia