Mereseini Bolalailai
Mount.Roskill
Summary
Enthusiastic individual with experience working in the healthcare sector & a decade of customer service experience within the hospitality industry. I am seeking an opportunity to pursue an entry-level role within the education sector, with the goal of using my clinical experience and interpersonal skills to build a nurturing and safe learning environment.
Overview
11
11
years of professional experience
Work History
Activities Assistant
BUPA GLENBURN CARE HOME
07.2023 - Current
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Restaurant Waitress
ONE TREE GRILL RESTAURANT
12.2020 - Current
- Greet customer, present menu, take food & drinks order and review ticket is correct
- Being attentive and follow-up to ensure customers are receiving efficient and professional service
- Explain menu items and suggest appropriate options regarding customers preference
- Train and mentor newly hired employees to explain process flow and safety procedures
- Assist servers with table settings, customer requests and support high-volume shifts
Food Expeditor & Runner
ONE TREE GRILL RESTAURANT
04.2016 - 12.2020
- Facilitated communication between front of house and kitchen
- Interacted with 60+ customers daily and cultivated warm relationship with customers
- Maintained knowledge of current menu items garnishes, ingredients, and preparation methods
- Processed, organized, monitored & prioritize food tickets, minimizing error by 80% and complaints and keeping smooth workflow between kitchen and table
- Developed strategies, providing myself and the team a functional workflow
- Provided leadership in delegating wait staff with delivering food on special function events, reducing wait times
- Delivered correct food items to tables according to ticket order
Occupational Therapy Intern
Auckland City Hospital
09.2018 - 11.2018
- Managed a caseload of 10 patients and built rapport with patients
- Screened, conducted initial assessment with patients to identify occupational issues
- Implemented intervention plan, monitored progress
- Demonstrated and educated patient and family members on safe use of therapy equipment and safe transfer techniques
- Participated and collaborated in daily MDT and IDT meetings; to advocate for patient’s treatment plan
- Documented all patients progress notes and filed appropriately
Occupational Therapy Intern
Presbyterian Northern Support
06.2018 - 08.2018
- Developed warm relationships with patients & team members
- Successfully organized, facilitated & supervised group and 1:1 activity to enhance patients’ participation and ensure their safety
- Supported patients in their exploration of new activities
- Assisted with mentoring first year students regarding safe practice
- Assisted patients with personal needs and mobility
- Supported team by participating in daily chores; setting up, packing down and cleaning
Kitchen Hand
ONE TREE GRILL RESTAURANT
05.2013 - 04.2016
- Cleaned and sanitized dining ware and kitchen equipment according to health code standards
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Maintained high personal grooming standards and uniform presentation
Education
Bachelor of Health Science - Occupational Therapy
Auckland University of Technology
12.2018
Skills
- Team Player
- Communication Skills
- Customer Service
- Technical Skills ;Observational Skills & Problem Solving
Volunteer Experience
- Caregiver for family member
- ·After school childcare & Baby sitting
- School bus trips; St. Josephs School
Training
Auckland City Hospital, Orthopaedic Ward; Older Adults, Occupational Therapy Intern, 09/18 - 11/18,
- Managed a caseload of 10 patients and built rapport with patients,
- Screened, conducted initial assessment with patients to identify occupational issues,
- Implemented intervention plan, monitored progress,
- Demonstrated and educated patient and family members on safe use of therapy equipment and safe transfer techniques,
- Participated and collaborated in daily MDT and IDT meetings; to advocate for patient’s treatment plan,
- Documented all patients progress notes and filed appropriately
Presbyterian Northern Support, Enliven Day Program; Older Adults with Dementia, Occupational Therapy Intern, 06/18 - 08/18,
- Developed warm relationships with patients & team members,
- Successfully organized, facilitated & supervised group and 1:1 activity to enhance patients’ participation and ensure their safety,
- Supported patients in their exploration of new activities,
- Assisted with mentoring first year students regarding safe practice,
- Assisted patients with personal needs and mobility,
- Supported team by participating in daily chores; setting up, packing down and cleaning
References
Available upon request
Timeline
Activities Assistant
BUPA GLENBURN CARE HOME
07.2023 - Current
Restaurant Waitress
ONE TREE GRILL RESTAURANT
12.2020 - Current
Occupational Therapy Intern
Auckland City Hospital
09.2018 - 11.2018
Occupational Therapy Intern
Presbyterian Northern Support
06.2018 - 08.2018
Food Expeditor & Runner
ONE TREE GRILL RESTAURANT
04.2016 - 12.2020
Kitchen Hand
ONE TREE GRILL RESTAURANT
05.2013 - 04.2016
Bachelor of Health Science - Occupational Therapy
Auckland University of Technology
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