Dynamic manager with a proven track record at Bahay Kubo Bar Inn and Restaurant, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and conflict resolution, while successfully managing budgets to drive business growth. Committed to fostering a productive environment that prioritizes high-quality service delivery.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front desk officer position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Manager
Bahay Kubo Bar Inn and Restaurant
09.2018 - 12.2024
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Organized professional development programs for staff, leading to improved performance and skill sets.
Treasurer
Asian and Women's Friends In Hanoi
01.2007 - 05.2010
Oversaw the successful completion of external audits without any major findings or issues raised by auditors.
Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
Enhanced financial reporting processes, providing stakeholders with accurate and timely information for decision-making purposes.
Drafted treasury reports to support management decision-making needs.
Advised management regarding significant expenditures to keep operations in line with budget limitations.
Prepared and presented financial reports to inform senior management and board of directors.
Class Representative
Hanoi International School
08.2006 - 05.2010
Participated in regular meetings with school administrators, advocating for student needs and interests.
Assisted with various class celebrations, field trips and teacher appreciation events.
Encouraged and facilitated parent attendance and volunteering at school functions.
Reminded students and parents of emergency and safety procedures.
Assisted in planning class fundraisers, resulting in increased funds for school projects and events.
Served as class spokesperson, liaising between parents.
Met with other class representatives to devise plans and goals for upcoming school year.
Guard Receptionist
World Health Organization, WHO
05.1994 - 03.2002
Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
Upheld a professional appearance and demeanour while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Restricted access to sensitive areas using key cards and security codes.
Airport Ground Personnel
Philippine Airlines
03.1992 - 10.1993
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Science - Computer And Information Sciences
Philippine Women's University
Malate Taft AvenueManila
05-2002
Bachelor of Science - Medical Technology
Silliman University
Dumaguete City, Philippines
03-1993
Skills
Customer service
Team leadership
Time management
Decision-making
Staff training and development
Staff management
Accomplishments
Supervised team of 20 staff members.
Collaborated with team of 1000 in the development of school lounge project.
Achieved building the reception area and other villas through my supervision and also included budgeting of project with accuracy and efficiency.
Coordinating groups of team for a project proposed and events and management coordination.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
NC II - Events and Management Training
Interests
Cooking
I enjoy helping others and giving back to the community
Community Cleanup
Enjoying the art of baking and pastry-making, experimenting with recipes
Documenting and sharing travel experiences
Gardening
Dancing
Sharing travel tips, recommendations, and insights with fellow enthusiasts
Participating in local clean-up initiatives
Blogging/Vlogging
Getting involved in local advocacy groups to promote positive change in the community
Music
Gym Workouts
Engaging in food photography and sharing culinary creations on social media
Learning new cooking techniques and expanding my culinary skills
Pilates
Volunteering for community initiatives to give back to local communities and make a positive impact
Volunteering
Growing herbs, vegetables, or fruits in home gardens
Photography
Adventure Travel
Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Hiking
Fundraising Events
I enjoy cooking for friends and family gatherings
Yoga
Fashion and Style
I have a passion for photography and editing photos
Enjoy creating and following travel blogs and vlogs
Swimming
Running
Participating in fundraising events to support local charities, schools, or community projects
Timeline
Manager
Bahay Kubo Bar Inn and Restaurant
09.2018 - 12.2024
Treasurer
Asian and Women's Friends In Hanoi
01.2007 - 05.2010
Class Representative
Hanoi International School
08.2006 - 05.2010
Guard Receptionist
World Health Organization, WHO
05.1994 - 03.2002
Airport Ground Personnel
Philippine Airlines
03.1992 - 10.1993
Bachelor of Science - Computer And Information Sciences