Merin Reangphawa
St.Heliers,Auckland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front of House Employee
St.Heliers Bay and Bistro
St.Heliers
09.2022 - 11.2024
- Greeted customers and provided friendly customer service.
- Answered phone calls, took reservations, and answered inquiries.
- Assisted with seating arrangements to ensure comfortability for guests.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Performed opening and closing duties such as counting money, organizing supplies.
- Explained menu items, took orders and delivered food courses according to instruction.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
Accounts Receivable Clerk
Go Vacation Thailand
Bangkok, Thailand
02.2014 - 08.2019
- Reconciled daily cash receipts with bank deposits.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
Customer Service Officer
Krungthai Bank
Bangkok, Thailand
04.2010 - 10.2013
- Answered customer inquiries via telephone, email and face-to-face contact.
- Handled escalated customer complaints and disputes in a professional manner.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
NZ Certificate in English Language (Academic) Level 5 -
UUNZ Institute of Business
06-2020
Business English -
Rajamangala University of Technology Rattanakosin
Thailand03-2007
Skills
- Menu knowledge
- Food allergy awareness
- Open-close procedures
- Multilingual
- Complaint Handling
- Greeting guests
- Guest Relations
- Payment Processing
- Fast Learner
- Microsoft Office
- Collaboration
- Flexibility and Adaptability
- Customer Service
- Friendly, Positive Attitude
Languages
English
Professional
Thai
Native/ Bilingual
Certification
- Driving License
Timeline
Front of House Employee
St.Heliers Bay and Bistro
09.2022 - 11.2024
Accounts Receivable Clerk
Go Vacation Thailand
02.2014 - 08.2019
Customer Service Officer
Krungthai Bank
04.2010 - 10.2013
NZ Certificate in English Language (Academic) Level 5 -
UUNZ Institute of Business
Business English -
Rajamangala University of Technology Rattanakosin
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