Meritxel Lozano Chirveches
Somerfield,Christchurch
Summary
Dedicated and meticulous person with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within. Experienced in fast-paced environments and adaptable to last-minute changes. I Thrive under pressure and consistently earn high marks for work quality and speed.
Overview
19
19
years of professional experience
Work History
Administrator- Tesla & BYD Ambassador
Rosiez Collision Repairs
Sydenham, Christchurch
05.2022 - Current
- Collecting, tracking, and correcting the company finances. I organize financial audits, reconcile bank statements, and ensure financial records are accurate throughout the year.
- Controlling daily productivity, following up on parts orders to ensure availability( Back orders, overseas suppliers and couriers ) .
- Monitor progress and completion of vehicles, ensuring all invoices needed are loaded on the system to invoice the jobs to insurance companies or private customers.
- As a Tesla and BYD ambassador, I work with the company's after-sales care to ensure that the needs and expectations of customers are met.Monthly results to show on our KPI.
Business Development and Sales Executive
Armstrong Subaru
City Centre, Christchurch
05.2021 - 05.2022
- Conducted market research and identified potential customers.
- Led initiatives to increase customer satisfaction levels.
- Collaborated with marketing team to develop promotional materials.
- Monitored industry trends, competitor activities, and customer feedback.
- Provided training and support for sales staff on product knowledge.
- Generated leads through cold calling, email campaigns, networking events.
Used Car Sales Consultant
Turners cars
Addington, Christchurch
12.2019 - 04.2021
- Advised customers on various types of vehicles and features.
- Attended industry seminars or workshops to stay abreast of market trends.
- Partnered with employees to develop relationships with customers and enhance sales processes.
Customer Service Manager
Thrifty Car rental
West Melton, Christchurch
10.2016 - 12.2019
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
Customer Care Coordinator
Johnson and Couzins Ltd
Wigram, Christchurch
10.2014 - 06.2016
- Resolved customer complaints in a professional manner.
- Monitored incoming emails, phone calls, and other communications from customers.
- Prepared reports on customer feedback for management review.
- Managed online chat sessions with customers seeking help or advice.
- Tracked customer interactions using CRM software tools.
- Provided training to new hires on the company's policies regarding customer care services.
Receptionist Administrator
Gabinet pericial Ramon Pallas
Manresa, Manresa
03.2005 - 07.2014
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Coordinated meetings between internal departments and external partners and clients.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
- Participated in regular training sessions related to customer service best practices.
Education
Diploma - Accounting And Finance
The Career Academy
Christchurch05-2023
High School Diploma -
Institut LLuis De Peguera
BatxilleratAssociate of Applied Science - Marketing And Sales / Mechanic Engineer
Grupo PSA ( Peugeot /Citroen ) Spain
MadridSkills
- Sales Targeting
- Competitor Analysis
- Quality Control Analysis
- Scheduling Coordination
- Customer Service
- Accounts Payable and Receivable
- Inventory Management
- Invoicing and shipping documentation
Timeline
Administrator- Tesla & BYD Ambassador
Rosiez Collision Repairs
05.2022 - Current
Business Development and Sales Executive
Armstrong Subaru
05.2021 - 05.2022
Used Car Sales Consultant
Turners cars
12.2019 - 04.2021
Customer Service Manager
Thrifty Car rental
10.2016 - 12.2019
Customer Care Coordinator
Johnson and Couzins Ltd
10.2014 - 06.2016
Receptionist Administrator
Gabinet pericial Ramon Pallas
03.2005 - 07.2014
Diploma - Accounting And Finance
The Career Academy
High School Diploma -
Institut LLuis De Peguera
Associate of Applied Science - Marketing And Sales / Mechanic Engineer
Grupo PSA ( Peugeot /Citroen ) Spain
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