Merle Anderson
Southland,STL
Summary
Seeking a position that allows for collaboration with individuals and offers diverse challenges and responsibilities. I aim to leverage my skills and abilities in a dynamic environment where I can contribute effectively. I possess excellent personal motivation and a proven ability to build and work effectively within a strong team-oriented environment, as well as independently. I am focused, dependable, and adept at multi-tasking. I thrive in flexible roles that require adaptability to challenging and emergency situations. My skill set includes well-developed organizational, decision-making, and time management capabilities, complemented by strong verbal and written communication skills.
Overview
25
25
years of professional experience
Work History
Process Worker
Alliance Group Lorneville Plant
01.2022 - 05.2024
- Demonstrated adaptability by quickly adjusting to changes in work schedules or job assignments based on fluctuating production demands.
- Enhanced product quality through consistent compliance with hygiene and sanitation regulations.
- Maintained high standards for product presentation by consistently following company guidelines for packaging and labeling procedures.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Maintained compliance with health, safety, and environment practices.
Health and Safety Representative
Alliance Group Lorneville Plant
11.2022 - 05.2024
- Developed risk assessments for various tasks, reducing the likelihood of accidents or incidents occurring in the workplace.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Established an effective record-keeping system for health and safety documentation, streamlining information retrieval during audits.
- Increased efficiency of emergency response procedures by coordinating drills and updating protocols as needed.
- Ensured compliance with OSHA regulations through regular audits and corrective action plans.
- Created a proactive approach to hazard identification by encouraging employee feedback on potential risks they encountered during their daily activities.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Served as a liaison between employees and management on health and safety matters, fostering open communication channels.
Snr Checkout Operator
FreshChoice
09.2016 - 12.2021
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Restocked and organized merchandise in front lanes.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
Bakery Assistant
FreshChoice
05.2019 - 12.2019
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
Checkout Operator
Pak N Save
08.2015 - 04.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Restocked and organized merchandise in front lanes.
- Promoted store loyalty programs to increase customer engagement and retention rates.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
Customer Service Team Leader
The Warehouse Group
03.2012 - 06.2015
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Led by example through consistently maintaining excellent performance standards.
- Led weekly team meetings to discuss performance metrics, identify improvement areas, and set goals for customer service excellence.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Submitted reports to senior management to aid in business decision-making and planning.
Store Manager
Alexandra Dicksmith
01.2006 - 08.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Deli Assistant/2IC Manager
Alexandra New World
10.2000 - 02.2006
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Monitored product quality closely by checking expiration dates and rotating stock accordingly.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
Deli Health and Safety Rep
Alexandra New World
01.2001 - 02.2006
- Developed risk assessments for various tasks, reducing the likelihood of accidents or incidents occurring in the workplace.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Facilitated cross-departmental collaboration on safety initiatives, promoting consistency throughout the organization.
- Collaborated with management to establish a strong safety culture throughout the organization.
- Created a proactive approach to hazard identification by encouraging employee feedback on potential risks they encountered during their daily activities.
- Served as a liaison between employees and management on health and safety matters, fostering open communication channels.
- Established an effective record-keeping system for health and safety documentation, streamlining information retrieval during audits.
Mother and Student
Southern Institute of Technology
02.1999 - 03.2000
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
Skills
- Workplace safety
- Workplace inspections
- Working under pressure
- Punctuality
- Team management
- Multitasking and organization
- Staff development
- Communication skills
- Fast learner
- Team work
- Team leadership and coaching
Accomplishments
- 100% customer service
- National Certificate in Front Line Management Level 3 (foodstuffs)
- NZQA Unit Standard 167&168 Food and Safety (foodstuffs)
- Otago Southland Employers Association Health and Safety Representatives Training
- Supervision skills for supervisors
- National Certificate in Social services Southern Institute Technology
- NZQA Unit Standards 1-3 Health and Safety
Timeline
Health and Safety Representative
Alliance Group Lorneville Plant
11.2022 - 05.2024
Process Worker
Alliance Group Lorneville Plant
01.2022 - 05.2024
Bakery Assistant
FreshChoice
05.2019 - 12.2019
Snr Checkout Operator
FreshChoice
09.2016 - 12.2021
Checkout Operator
Pak N Save
08.2015 - 04.2016
Customer Service Team Leader
The Warehouse Group
03.2012 - 06.2015
Store Manager
Alexandra Dicksmith
01.2006 - 08.2012
Deli Health and Safety Rep
Alexandra New World
01.2001 - 02.2006
Deli Assistant/2IC Manager
Alexandra New World
10.2000 - 02.2006
Mother and Student
Southern Institute of Technology
02.1999 - 03.2000
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