Merran Kenworthy

As the leader of the custom groups area at the world’s leading volunteer organisation, I manage groups of 8+ members from first enquiry to completion, in both a B2B and B2C context.

• Handled all enquiries via website, email and phone
• Improved customer satisfaction rates by providing tailored solutions to meet individual client needs
• Developed new products and collaborated with industry partners
• Prepared and reconciled invoices
• Prepared contracts and other required documentation to meet academic and corporate compliance
• Maintained and nurtured a high level of repeat customers while continuing to secure new business opportunities
• Worked independently and collaboratively in a team environment
• Earned trust from leadership in a primarily remote role
• Exceeded targets

• Supported individual and small group enquiries via email and phone
• Managed a portfolio of 10 volunteer programmes
• Converted enquiries to applications and registrations
• Provided pre-departure support to registered volunteers
• Analysed program feedback and implemented improvements
• Consistently maintained strong relationships with participants, ensuring clear communication and timely updates
• Cultivated and maintain partnerships with our local teams, ensuring quality control and driving program growth
• Contributed to team and company targets

Designed and managed a successful boutique Bed & Breakfast business

Opened and managed a retail business

• Developed concept and brand awareness
• Marketed and managed capacity and revenue
• Managed day to day operations
• Responded to customer feedback and built loyal repeat clientele

Managed travel agency partner relationships and promoted the Insight Vacations brand in both B2B and B2C environments.

• Developed call cycle and training programmes and materials to meet sales and training targets with travel agency partners
• Represented the company at consumer expos and events
• Expanded the Insight Vacations brand in the New Zealand market
• Maintained accurate CRM records
• Developed strong rapport with agency partners through consistent follow-up and attention to detail
• Developed strategic initiatives aimed at increasing customer retention and maximizing revenue opportunities
• Met and exceeded brand and company targets

• Managed and grew a key portfolio of SME corporate clients, fulfilling both their corporate and leisure travel requirements
• Mentored team members, fostering skill development and promoting best practices within the team
• Boosted client satisfaction by providing tailored solutions in a timely manner
• Accurately maintained CRM records and a regular client touch points to sustain and expand business opportunities
• Fostered strong relationships with clients, establishing trust and credibility
• Produced detailed and relevant reports for use in making business travel decisions
• Supported a collaborative team to achieve shared goals and objectives