Merryan Kane
PALMERSTONNORTH
Summary
Detail-Oriented Housekeeper experienced in cleaning operations and inventory management. Achieved high customer satisfaction through effective communication and teamwork while maintaining sanitation standards and safe chemical handling. Focused on delivering exceptional results and ensuring a pristine environment that meets health regulations.
Overview
18
18
years of professional experience
Work History
Housekeeper
Compass Group
Manawatu
03.2021 - Current
- Ensured cleanliness of assigned areas to meet and exceed company standards.
- Made beds in guest rooms, ensuring neatness and presentation.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Applied deep-cleaning techniques to enhance sanitation in high-traffic areas.
- Operated and maintained cleaning equipment to effectively address diverse cleaning needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Followed safety procedures when handling hazardous materials.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Scrubbed kitchen appliances, countertops and fixtures.
- Emptied trash receptacles throughout the property.
- Managed inventory of cleaning supplies and notified management of shortages.
- Maintained and organized cleaning supplies stock.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Updated daily cleaning schedules to reflect current demand.
- Reported any maintenance issues or damage to supervisors immediately.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Observed proper use of chemicals when cleaning various surfaces.
- Swept and damp-mopped private stairways and hallways.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Swept and damp-mopped private stairways and hallways.
Fast Food Worker
Bulls McDonald's
Manawatu
05.2008 - 07.2009
- Operated cash register and processed customer transactions efficiently.
- Prepared and assembled food items according to safety standards.
- Maintained cleanliness of dining area and kitchen equipment regularly.
- Worked drive thru
- Resolved customer complaints with empathy and professionalism to enhance satisfaction.
- Followed health regulations and safety procedures while handling food products.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Kept customer and food preparation areas clean and well-organized.
- Collaborated with other team members to ensure timely completion of tasks.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Served orders to customers at windows, counters and tables.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Operated cash register to process customer payments accurately and efficiently.
- Provided quality customer service by adhering to company policies and procedures.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Recorded customer orders and communicated clearly to confirm each order.
- Promoted food items, beverages and desserts to increase sales.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Ensured that all food products were prepared fresh daily and stored properly.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Regularly checked inventory levels for restocking needs.
- Adhered to company policies regarding attendance and punctuality.
- Checked expiration dates on products prior to stocking shelves or serving customers.
- Contributed to team efforts by accomplishing related results as needed.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained safe food handling practices to prevent germ spread.
- Assembled and served meals according to specific guest requirements.
- Scrubbed and polished counters to remove debris and food.
Education
Feilding High School
Feilding, FeildingSkills
- Cleaning techniques
- Sanitation standards
- Interior/exterior cleaning
- Restroom detailing
- Cleaning bathrooms
- Chemical handling
- Chemical safety
- Equipment operation
- Waste disposal
- Inventory management
- Time management
- Workplace safety
- Customer service
- Customer-oriented
- Attention to detail
- Multitasking
- Team collaboration
- Teamwork
- Effective communication
- Effective communicator
- Problem solving
- Adaptability
- Teamwork
- Customer-oriented
References
References available upon request.
About Me
- I am a mother and Nan. I have lived through many experiences which I believe would help me help clients. I have empathy and understanding. Ive worked hard to be where I am today. This is why I believe I could be an asset in this situation.
Timeline
Housekeeper
Compass Group
03.2021 - Current
Fast Food Worker
Bulls McDonald's
05.2008 - 07.2009
Feilding High School