Mervie Matugas
Mount Wellington,AUK
Summary
Compassionate and dedicated caregiver with formal training (NC II, Philippines) and hands-on experience as a working mother to a 2-year-old child. Passionate about supporting children's early learning and development in a safe, nurturing, and engaging environment. Currently seeking an opportunity to volunteer in an Early Childhood Education (ECE) centre as a pathway towards gaining a formal qualification.
Currently planning to enrol in an Early Childhood Education course
Overview
3
3
years of professional experience
Work History
Childcare Experince
Full time Mother/ Primary Caregiver
05.2024 - Current
- Providing daily care and supporting the development of my 2-year-old child
- Supporting early development through play, communication, and routines
- Ensuring a safe, nurturing, and structured environment
- Encouraging learning through interaction and guidance
- Ability to support children's routines and transitions
Customer Service Representative
ALERT TAXIS LTD.
918B GREAT SOUTH ROAD PENROSE, AUCKLAND
05.2023 - Current
- Assisted customers with booking and scheduling taxi services efficiently.
- Resolved customer inquiries and complaints through effective communication techniques.
- Collaborated with drivers to ensure timely pick-up and drop-off services.
- Trained new staff on customer service protocols and operational procedures.
- Provided timely resolution of customer complaints through excellent service and effective communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collaborated with other departments to resolve complex customer issues, ensuring solutions met customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
Pharmacy Assistant
CHEMIST WAREHOUSE
MOUNT WELLINGTON
12.2022 - 06.2023
- Utilized pharmacy management software for prescription processing and records management.
- Managed inventory of medications and supplies to ensure availability and compliance.
- Oversaw stock levels of prescription and over-the-counter items to support uninterrupted pharmacy operations.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Restocked shelves and prepared expired drugs for return.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Welcomed customers at the pharmacy counter to provide a friendly and efficient service experience.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Delivered quality care to customers through close collaboration with pharmacist.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Conducted accurate counting and balancing of cashier drawers after each shift.
- Built and maintained productive relationships with employees.
- Received and stored incoming supplies.
Education
CAREGIVER NC11 Holder
UHA CAREGIVER TRAINING
TALISAY PHILIPPINES04-2019
Some College (No Degree) - ASSOCIATE IN COMPUTER TECHNOLOGY
ST. CATHERINE'S COLLEGE
CARCAR CEBU, PHILIPPINESSkills
- Caring, patient, and nurturing approach
- Ability to support children's emotional and social development
- Strong communication with children and adults
- Knowledge of basic child safety and wellbeing
- Ability to create a safe and engaging environment
- Responsible, reliable, and trustworthy
- Willingness to learn and grow in ECE
Additional Information
Willing to undergo police vetting and comply with all centre policies and procedures.
Timeline
Childcare Experince
Full time Mother/ Primary Caregiver
05.2024 - Current
Customer Service Representative
ALERT TAXIS LTD.
05.2023 - Current
Pharmacy Assistant
CHEMIST WAREHOUSE
12.2022 - 06.2023
CAREGIVER NC11 Holder
UHA CAREGIVER TRAINING
Some College (No Degree) - ASSOCIATE IN COMPUTER TECHNOLOGY
ST. CATHERINE'S COLLEGE